Assistant Manager

Massage Envy; South Pasadena (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + monthly bonuses

Complimentary membership, services & 0

Employee Assistance Program

Leadership training & development

Opportunity to advance into local and

Job summary

Massage Envy is seeking an experienced Assistant General Manager (AGM) to support daily clinic operations, drive sales, and lead staff to deliver exceptional customer experiences. You will assist with hiring, coaching, and training, while focusing on front-desk performance and profitability.

The role offers leadership growth within a fast-growing national brand with a family atmosphere. Responsibilities include coaching customer service, building a sales culture, managing schedules and payroll,

Qualifications

• AA (Associate Degree) and BA (Bachelor) preferred.
• Schedule flexibility for nights and weekends.
• Professionalism and customer service focus.
• Strong communication, verbal and written.

Responsibilities

• Coach and train customer service mindset.
• Handle escalated customer situations.
• Develop and foster a sales culture.
• Maintain sales closing of 18%+.
• Attract and retain talent; support and develop team.
• Complete inventory and payroll tasks on time.
• Manage employee schedules and time off requests.
• Hire, onboard, and train employees.

Skills

Customer service

Leadership

Sales

Communication skills

Team development

Education

AA degree preferred

BA degree preferred

Tools

Excel

Word

Outlook

PowerPoint

Job description

Are you an experienced manager withdemonstratedsuccess driving sales goals and providing an amazing customer experience? Are you passionate about building teams, developing talent, and helping people feel their best? If the answer is "YES", we want you on our team.

The Assistant General Manager “AGM”is responsible forsupporting the daily operations of the clinic and the clinic staff to drive and produce a profitable, professional, and safe work environment. The AGM canassistwith hiring and coaching clinic staff members and trains them on all ME and Company operations and policies. The AGM will also focus on driving results of the front desk staff to maximize sales results. Theirobjectiveis tohave a knowledgeable, professional, and motivated team focusing on clients and the profitability of the business.

Benefits

• Competitive salary and monthly bonuses based on results you control
• Complimentary membership, services, and discounts
• Employee Assistance Program
• Formal and informal leadership training and development that will help you anywhere your career takes you
• Opportunity to advance quickly into local and national management and support positions
• Fast growing company, National brand recognition, and a Family atmosphere

Responsibilities

Customer Service

• Coach and train customer service mindset
• Anticipate and mitigate customer service Issues
• Handle escalated customer situations

Sales

• Develop and foster a sales culture
• Maintain sales closing of 18%+
• Set goals and drive results
• Motivate and inspire team
• Identifyand develop underperformers

People

• Attract andretaintalent
• Support and develop team
• Drive a culture of collaboration and continuous improvement

Administrative

• Complete required tasks such as inventory and payroll accurately and on time
• Manage employee schedules and time off requests
• Ensure compliance with state, local and corporateregulationsand policies
• Hire, onboard, and train employees

Qualifications

• AA (Associate Degree) and BA (Bachelors) preferred.
• Schedule flexibility and availability for nights and weekends.
• Places a high value on professionalism from themselves and their staff.
• Looks and acts professional at all times.
• Understands that as a member of management, you will be asked to take emergency calls at times, and while we do our best to minimize this, we do ask that you are committed to supporting your staff
• Must be customer service oriented
• Must communicate effectively and articulately, verbal and written, and in a courteous and professionalmannerson a regular basis. This communication can extend to members, guests, staff, regional developers, franchiseownersand beyond.
• Accepts constructive criticism and use it as a tool for personal and professional growth
• Knowledge in Excel, Word, Outlook, and PowerPoint
• Reliable attendance and punctuality

Ifyou'reready to lead the charge to helppeoplefeel their best, wecan’twait to meet you!

We Believe Our Differences Make Us Better.We'reexcited to hear from everyone with the skills, experience, and passion to doa great jobregardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, Envy United will provide reasonable accommodations for qualified individuals with disabilities.

Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned andoperatedfranchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned andoperatedfranchised location and may vary from location to location.