Assistant Manager

Sonic Drive-In; Sterling Heights (MI); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Sonic Drive-In in Sterling Heights, MI is seeking an Assistant Manager to lead daily drive-in operations during shifts. You will train and supervise staff, manage scheduling and guest satisfaction, and ensure compliance with health, safety, and labor standards.

This nonexempt role requires reliable attendance and strong problem-solving abilities. You'll oversee opening/closing duties, ensure cost-control, and maintain quality while upholding company policies and delivering excellent service to

Formación

• Six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor laws and safety regulations.
• Strong computer, math, and reading skills.
• Excellent verbal and written communication, plus problem-solving and leadership abilities.

Responsabilidades

• Train and supervise drive-in employees during shifts.
• Lead operations to provide an optimal guest experience.
• Manage staffing levels and scheduling during shifts.
• Perform opening and closing duties and daily records.
• Ensure compliance with company policies and local laws.
• Handle guest and employee issues escalations.
• Maintain cost-control and quality standards during shift.
• Attend to sanitation and cleanliness duties.
• Regular attendance and teamwork.

Conocimientos

Restaurant management

Shift leadership

Staff training

Customer service

Labor laws knowledge

Health and safety

Communication skills

Multitasking

Descripción del empleo

Position:Assistant Manager

Immediate Supervisor: General Manager/Operating Partner

Status: Nonexempt

Position Summary: This position assists with the leading and managing of the drive-in’s operations and employees during an assigned shift.

Essential Job Duties:

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Handle and properly escape employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES:

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Experience
• At least six months of restaurant management experience or one year of retail management experience
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions