ASSISTANT MANAGER TAPROOM

Sierra Nevada Brewing Co.; Chico (CA); Presencial; USD 56 035 000 - 86 421 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k match

Medical insurance

Dental insurance

Vision insurance

Onsite clinic

Mental health benefits

Paid sick leave

Paid time off

Resumo da oferta

Sierra Nevada Brewing Co. is seeking an Assistant Manager to lead front-of-house operations, coach a diverse team, and manage labor and revenue targets in a fast-paced hospitality setting.

You will report to upper management and drive service quality, guest satisfaction, and compliance with health and safety standards, while fostering a vibrant, high-energy dining environment at our Chico location.

Qualificações

• Bachelor's or associate degree in hospitality preferred.
• Minimum 3 years in food & beverage, 1 year supervisory experience.
• Proven leadership to supervise diverse FOH teams in fast-paced settings.
• Strong communication, guest service, and OPS knowledge.
• Proficient with POS systems and basic MS Office.

Responsabilidades

• Direct FOH operations, ensuring service quality and guest satisfaction.
• Lead, mentor, and evaluate bartenders, hosts, servers, and staff.
• Conduct reviews, coaching, and development goals for reports.
• Manage labor costs, inventory, and POS procedures to meet targets.
• Resolve guest issues professionally and improve service quality.
• Lead daily pre-shift meetings, training sessions, and updates.
• Collaborate with BOH to align FOH and kitchen operations.
• Ensure health, safety, and responsible alcohol service compliance.

Conhecimentos

Leadership

FOH management

Staff training

Budgeting

Customer service

POS systems

Communication

Scheduling

Recruitment

Problem solving

Formação académica

Associate's Degree Hospitality Management

Ferramentas

POS systems

Microsoft Excel

Descrição da oferta de emprego

Get to Know Us

Ken Grossman started Sierra Nevada in 1980 with a hand-built brewhouse and the odds stacked against him. That passion forever changed the course of American craft brewing and launched a beer revolution that's in full force today. Turns out, good beer can do a lot of good, and Sierra Nevada became a cornerstone for both its innovation and its care for the Earth and its people. We’re committed to advancing a culture of inclusion and believe diversity in all its forms makes us stronger. We keep pushing boundaries, whether that’s in the brewhouse, with sustainability, or in the great outdoors.

Get to Know This Role

The Assistant Manager is a dynamic leadership role responsible for overseeing front-of-house (FOH) operations ensuring exceptional guest experiences, operational excellence, and team performance. Reporting to the Assistant General Manager or the General Manager, this position manages a diverse team of bartenders, hosts, support positions, and servers, driving service quality, financial performance, and compliance with health, safety, and alcohol regulations. The Assistant Manager trains, mentors, and evaluates staff while managing budgets through cost controls and revenue goals. This role fosters a welcoming, high-energy environment, significantly enhancing the Food and Beverage department's success and the company's reputation in a competitive hospitality market.

What's In It For You

We’re committed to our employees and work hard to prove it. For starters, we’re offering $19.52 to $30.16 hourly compensation for this role. Individual offers are based on skills, experience, and qualifications, and geographical location.

But base pay is just the beginning.

• We support your future by offering a generous 10% company match on 401(k) contributions, providing learning and development opportunities, and fostering your safety at work with ongoing trainings, state-of-the-art equipment, and preventative care.
• We offer medical, dental, and vision insurance, an onsite medical clinic, as well as mental health and well-being benefits including paid sick leave.
• We foster a culture of work-life balance and always encourage employees to use and enjoy their generous paid time off.

What You Will Do

• Direct FOH operations, overseeing service delivery, hospitality, food quality, and guest satisfaction to create memorable dining experiences in high-volume settings.
• Lead, mentor, and evaluate a diverse team of bartenders, hosts, servers, and support positions, managing recruitment, onboarding, and comprehensive training programs to elevate service standards and foster career growth.
• Conduct performance reviews, deliver counseling, and set development goals for direct reports, fostering a culture of accountability and continuous improvement.
• Drive financially driven goals by managing labor costs, inventory, and POS operations (e.g., comps, voids, opening/closing procedures), implementing strategies to optimize profitability and align with budgetary targets.
• Proactively engage with guests to ensure satisfaction, swiftly resolving complaints with professionalism, and implementing solutions to enhance service quality and build customer loyalty.
• Lead daily pre‑shift meetings, weekly training sessions, and monthly operational updates, communicating company policies, specials, promotions, and hospitality priorities to align team efforts with brand standards.
• Analyze FOH operations to identify inefficiencies, guest feedback trends, and opportunities for process optimization, collaborating with management to implement data‑driven solutions.
• Ensure compliance with health codes, food safety standards, and responsible alcohol service regulations, maintaining a clean, safe, and welcoming environment that exceeds industry standards.
• Partner with kitchen leadership and other departments to align FOH and BOH operations, ensuring seamless service and operational consistency.
• Will be assigned additional work within the restaurant operation as needed
• Enforce company policies and procedures, maintaining a high standard of operational excellence.
• Drive revenue growth through upselling strategies and guest engagement initiatives.
• Follow and enforce all local/state laws and regulations regarding responsible alcohol service.
• Support special projects or events as assigned, adapting to dynamic business needs with flexibility and leadership.

• Associate's Degree Hospitality Management or Culinary Arts preferred
• 3 years in food and beverage industry required
• 1 year experience in a full-service restaurant preferred
• 1 year supervisory experience required
• Proven leadership skills with the ability to supervise and motivate a diverse FOH team, ensuring exceptional service and food quality in a fast-paced environment.
• Comprehensive knowledge of hospitality workflows, restaurant operations, and industry trends, with a focus on guest satisfaction and operational efficiency.
• Exceptional communication skills to convey policies, provide feedback, and build strong relationships with guests, staff, and vendors.
• Proficiency in POS systems, including back‑office administration, financial reporting, and transaction management.
• Experience managing labor costs, inventory, and revenue goals to achieve financial targets.
• Basic computer skills, including Microsoft Outlook, Word, and Excel, for scheduling, reporting, and operational documentation.
• Ability to manage multiple priorities, resolve conflicts, and make sound decisions under pressure.
• Proven ability to respond to guest and employee feedback with urgency and professionalism, enhancing service quality.
• Consistent record of regular, prompt, and dependable attendance, with flexibility to work evenings, weekends, and holidays.
• Knowledge of federal, state, and local regulations, including health codes and responsible alcohol service.

Additional Requirements To Consider Before Applying

• You must be at least 21 years of age to work for Sierra Nevada Brewing Co.
• Selected candidate must pass a pre‑employment, post offer background check.

Before applying for this role, please review the full job description, including the physical demands and working environment: https://sierranevada.jdxpert.com/ShowJob.aspx?EntityID=2&id=2023

• This position will remain open until filled; online applications will be reviewed weekly

Sierra Nevada Brewing Co. is an Equal Opportunity Employer