Assistant Manager

Chamberlin + Associates | Real Estate Management; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus potential

Life and medical insurance

Dental and vision coverage

Generous paid time off and sick days

Birthday off and paid - we celebrate

Job summary

Chamberlin + Associates is seeking an Assistant Manager to support daily operations of a multifamily property in Phoenix, ensuring resident satisfaction, fiscal stability, and well-maintained conditions.

The role reports to the Property Manager and Regional Manager, coordinating leasing, rent collection, and reporting while supervising staff and maintaining strong communication with residents and management. We offer competitive pay and benefits and opportunities for growth.

Qualifications

• Minimum of 2 years in multi-family property management.
• Strong oral and written communication abilities.
• Ability to supervise staff and manage leasing activities.

Responsibilities

• Assist the property manager with day-to-day property operations.
• Manage resident satisfaction, retention, and full life cycle activities.
• Maintain accounts receivable, collect rent, and post rent accurately.
• Prepare daily, weekly, and monthly financial and leasing reports.
• Audit lease documents and resident files for accuracy.
• Process move-ins, move-outs, and lease renewals.
• Assist with resident relations, problem resolution, and staff training.
• Ensure compliance with policies and applicable laws.

Skills

Detail orientation

Organizational skills

Communication skills

Customer service

Leasing knowledge

Resident relations

Team leadership

Microsoft Office

Job description

The Assistant Manager reports to the Property Manager and Regional Manager. This position is responsible for assisting with the day to day operations of the property to ensure customer satisfaction, fiscal stability and good physical condition.

Primary Responsibilities and Objectives

• Assist the property manager in managing the day-to-day operations of the property including resident satisfaction, retention, and full resident life cycle activities.
• Understand the operations guidelines established within the property management agreement.
• Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
• Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
• Audit records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainees.
• Collect delinquent account balances from previous residents.
• Process evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Lease apartments as needed.
• Responsible for shopping competitive properties.
• Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Processes move-ins, move-outs, and lease renewals.
• Audit all new and current lease agreements and resident files for accuracy.
• Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
• Compose and prepare routine correspondence, rental notices, and other letters and memorandums.
• Assist the property manager with resident relations and problem resolution.
• Assume responsibility for the operations of the property in the absence of the property manager.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• May perform other duties as assigned.

Job Skills:

• Must be detail-oriented, highly organized, and able to interact effectively with prospects, residents, peers, staff, and management
• Excellent property management skills including leasing, marketing, resident relations/control, and customer service.
• Minimum of 2 years of experience in multi-family.
• Certified Property Manager Certification (CPM) preferred; but not required.
• Strong leadership skills and industry knowledge.
• Excellent interpersonal skills, and a focus on customer service / tenant relations.
• Energetic, enthusiastic, proactive, and self-motivated.
• Experience in creative marketing and outreach strategies.
• Problem-solving mindset and outstanding written and communication skills.
• Proven track record of maximizing the value of real estate.
• Strong organizational skills, attention to detail, and ability to work at both strategic and tactical levels.
• Proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Excellent time management skills and ability to meet deadlines consistently.

Chamberlin + Associates provides our employees with a very competitive pay and benefits package, including:

• Bonus potential based on property performance.
• Life and medical insurance.
• Dental and vision coverage.
• Generous paid time off and sick days.
• Birthday off and paid - we celebrate you!

Our Core Values:

People-oriented

Our community is our strength. That's why we put people first - whether that means providing wrap-around support to our team or going the extra mile to make our clients feel at home.

We are here to serve. But it's more than just what we do. Helping our clients achieve their goals is what's kept our family business running since 1991.

Professional

There's nothing that can make up for the decades of experience our team brings to the table. Not only does our years' work in the property management industry set us apart, it's the foundation of who we are.

Proven

We know every relationship is built on trust. That's why we're happy to share our past successes with our current and future clients. We know results speak for themselves.

Chamberlin + Associates is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.