ASSISTANT MANAGER

CL 55ffe846 2bb4 4629 b5d1 e0eea53a383d; West Grove (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible Schedule

Vacation/Sick Pay

Medical & Dental Insurance

Life Insurance

401K Plan

Stock Ownership Opportunity

Job summary

Norman’s Hallmark in West Grove, PA is seeking an Assistant Store Manager to help the store manager lead sales and customer service while managing daily operations.

The position requires a High School diploma or equivalent, 1+ year of retail supervisory and customer service experience, and a flexible schedule including evenings and weekends. Physical duties include standing, walking, and lifting up to 40 pounds.

Qualifications

• High School diploma, GED, equivalent or higher.
• 1+ year retail supervisory experience.
• 1+ year customer service experience.
• Ability to work a flexible schedule including events, holidays, evenings, and weekends.
• Ability to stand/walk for long periods and lift up to 40 pounds.

Responsibilities

• Infuse Customer CARE program into store culture to drive sales and connect with customers.
• Support Store Manager in daily operations including events, shipments, merchandising, promotions.
• Assist in staff development and training on new products and processes.
• Lead with a professional, unbiased style in the absence of the manager.
• Learn and use POS software to ensure inventory, sales and markdown accuracy.
• Perform additional duties as assigned.

Skills

Customer service

Retail supervisory

Education

High School diploma

Tools

POS software

Job description

NORMAN’S, the premiere, and fastest growing employee-owned Hallmark Gold Crown retailer in the East, is seeking a qualified Assistant Store Manager for our location at Jenner's Village, West Grove, Pennsylvania. We are in the business of helping people capture their emotions and share them with one another. Our customers entrust us to help them show how much they care, to commemorate their most special occasions, provide comfort through challenging times, and to celebrate the everyday moments in between.

WHAT WE ARE LOOKING FOR:

Our retail teams are driven to reach store goals while delivering a memorable genuine experience to each of our customers. Our Assistant Store Managers helps contribute to providing this ‘caring team’ atmosphere not only for our customers but for the sales leaders and associates that work with them. The caring experience within the store begins with the management team. We expect our Assistant Store Managers to show initiative, be a team player, collaborate with their store manager to deliver to their store’s sales & customer service objectives while helping support all operational aspects of their store in an efficient and seamless manner.

Assistant Store Manager Key Responsibilities:

• Infuse our Customer CARE program into the culture of the store in which you lead by example to drive retail sales by genuinely connecting with the customer, building relationships, and earning her business.
• Belief that the customer always comes first and is the most important individual to our business.
• Assist Store Manager at efficiently managing the general operations of the store including, but not limited to event planning, shipment processing and merchandising, seamless orders, promotion management, etc.
• Assist manager in developing and training staff of new products and processes.
• Command a professional and unbiased leadership style, especially in absence of the store manager.
• Ability to learn and be efficient with our point-of-sale software system to ensure accuracy with inventory, sales, and markdowns.
• Perform additional duties as assigned.

BE A PART OF OUR TEAM

Do you like to inspire meaningful relationships and enhance people’s lives? Do you like to celebrate others? Do you take pride in everything you do? If this sounds like something you relate to and you are a highly motivated individual with excellent customer service skills and retail supervisory experience, we definitely need to connect!

Basic Qualifications:

• High School diploma, GED, equivalent or higher.
• Retail Supervisory Experience: 1 year or more.
• Customer Service Experience: 1 year or more.
• Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings, and weekends.
• Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds, e.g., fixture parts and cartons.

BENEFITS AND PERKS:

• Flexible Schedule
• Vacation/Sick Pay
• Medical & Dental Insurance
• Life Insurance
• 401K Plan
• Stock Ownership Opportunity

PLUS!

• A lucrative 35% off shopping discount on merchandise purchased in our stores.
• Incentive contests throughout the year

Norman’s Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.