Assistant Manager

QSCulinary; Oklahoma City (OK); Presencial; USD 55.000 - 60.000; Tempo integral

Resumo da vaga

Bricktown Brewery in Oklahoma City is seeking a Restaurant Manager to lead Front of House operations, ensuring guest experiences meet brand standards and profitability targets. You will supervise hourly Team Members, support sales initiatives, and uphold health and safety policies.

The role reports to the General Manager and involves scheduling, cash handling, vendor coordination, and participation in the MIT program.

Qualificações

• Minimum of 1 year working in restaurant environment.
• 2 year Hospitality degree preferred.
• Must be 21 years of age or older.
• Successful completion of alcohol and food certification (ServSafe) within 60 days of employment.

Responsabilidades

• Supervise hourly Team Members and oversee daily restaurant operations.
• Assist General Manager with sales initiatives and achieving goals.
• Maintain health inspections, food safety, and sanitation standards.
• Oversee food presentation to Bricktown Brewery specifications.
• Monitor health and safety regulations and incident reporting.
• Coordinate maintenance and vendor communications for the building/equipment.
• Address Guest complaints promptly to ensure satisfaction.
• Manage schedules, budgets, and cash handling.
• Support MIT program and team training initiatives.

Conhecimentos

Guest Service

Sales driven

Food & Bev knowledge

Coaching & mentoring

Budget & P&L

Decision making

Time management

Team communication

Analytical thinking

Formação

2 year Hospitality degree preferred

Ferramentas

Ctuit

Aloha POS

Excel

Word

Outlook

Ops Analytica

Descrição da vaga

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

BTB - South OKC B 7024 Full Time Oklahoma City, OK, US

3 days ago Requisition ID: 1460

Salary Range: $55,000.00 To $60,000.00 Annually

Bricktown Brewery Restaurant Manager Job Description

Summary:

Provide exceptional Guest experiences every visit through direction and leadership of the Front of the House. Partner with management team to ensure high standards of Guest service and profitability while strictly adhering to the policies and procedures of Bricktown Brewery.

Reports to:

General Manager

Essential Duties and Responsibilities:

• Execution of daily restaurant operations including supervision of the hourly Team Members.
• Assist General Manager with execution of sales initiatives and execution of goals.
• Support all FOH operations including systems adherence, health inspections, order guides, sales services, quality control of beer, and food order safety and sanitation.
• Oversee presentation of food to ensure food is prepared and presented to Bricktown Brewery specifications.
• Monitor compliance with health and safety regulations regarding food preparation and serving.
• Properly maintain building, equipment and supply levels through contacting the correct companies/contractors for any daily restaurant repair or maintenance issues, and utilizing basic maintenance skills.
• Promptly and professionally handle Guest complaints/comments to ensure timely Guest recovery.
• Ensure a safe working and Guest environment to reduce the risk of injury and accidents; completes accident reports follows procedure promptly in the event that a Guest or Team Member is injured.
• Communicate all team member issues/complaints to management team in a professional manner through manager meetings and/or proper utilization of the digital manager log.
• Sign off FOH and BOH Team Members at the end of their shifts.
• Follow and understand company procedures at all times including crisis situations (e.g., Workers' Compensation and General Liability Claims).
• Ongoing completion of Manager in Training projects as assigned.
• Assisting the General Manager in ensuring the success of all programs and systems such as the MIT program, hourly training, certified trainer, etc.
• Assist Management Team in writing hourly Team Member schedules based on the budget.
• Support General Manager in ensuring that all financial (invoices, reporting), HR, and Payroll administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Strictly follow company cash handling procedures and ensure the proper security procedures are in place.
• Communicate with General Manager to ensure proper monitoring weekly expenditures, invoice entry and coding, determine accurate sales projections, manage food, labor, and supply costs while meeting or exceeding budget.
• Other duties as assigned by Regional Manager, General Manager, or Operations Leadership.

Knowledge, Skills & Abilities:

• Guest Service - knowledge of principles and processes for providing Guest services. This includes active listening, Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction.
• Aptitude for driving sales through cultivation of new Guests and retention of current Guests.
• Menu, Food and Beverage Preparation Knowledge - in order to properly prepare food and beverages.
• Coaching & Performance Management - ability to motivate, develop, direct Team Members as they work.
• Ability to analyze information and adhere to a financial budget/P&L through utilizing math skills and reading comprehension.
• Ability to make appropriate decisions in a fast paced environment.
• Working knowledge of all restaurant equipment, and local and national health codes.
• Time Management- ability to manage individual's time and the time of others.
• Able to utilize programs such as Ctuit, Aloha POS, Excel, Word, Ops Analytica and Outlook.

Education & Experience:

• Minimum of 1 year working in restaurant environment required.
• 2 year Hospitality degree preferred.
• Must be 21 years of age or older.

Performance Standards:

• Meets or exceeds budgeted financial performance.
• Upbeat and professional image, maintains positive attitude with self, Guests, and Team Members.
• Adheres to Policies and Procedure set forth in Handbook including Appearance Standards.
• Maintain prompt and regular attendance.

Working Conditions:

• Walk and stand up to 10 hours
• Constant communication with Guests and Team Members
• Ability to operate cash register, Point of Sale system, and cash handling
• Ability to reach, bend, stoop, wipe and lift up to 50 pounds.
• 50+ hours per week, typically 2 days are scheduled off but rarely consecutive.

Training Requirements:

• Successful completion of alcohol and food certification (ServSafe) and/or other required classes by state within 60 days of employment.
• Successful completion of the Bricktown Brewery Manager in Training program often at store or nearby location.