Assistant Manager

Priority Dispatch Corp.; Norwich (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the fitness sector is seeking a dedicated Assistant Manager to lead front desk operations and enhance customer service. This role involves multitasking in a fast-paced environment, managing team dynamics, and ensuring the club meets its operational standards. The ideal candidate will possess strong decision-making and communication skills, with a focus on delivering exceptional service to members. Join a vibrant team that values hard work and enthusiasm, and enjoy competitive benefits including health contributions and a free gym membership.

Benefits

401K Plan

Health Benefits (Medical, Dental, Vision)

Paid Time Off

Free Black Card Membership

Exercise Incentives

Qualifications

• 6 months of supervisory experience in a high-volume environment.
• Ability to manage multiple responsibilities effectively.

Responsibilities

• Oversee front desk personnel and club operations.
• Assist in interviewing and recruitment processes.
• Monitor inventory and sales performance.

Skills

Customer Service Skills

Basic Computer Proficiency

Multi-tasking

Decision-making Skills

Problem Resolution Skills

Education

High School Diploma or Equivalent

Associates Degree (Preferred)

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: Norwich - Norwich, CT

Position Type: Full Time

Education Level: High School or Equivalent

Salary Range: $18.85 - $18.85 Hourly

Travel Percentage: Negligible

Job Shift: Evenings and Weekends

Job Category: Customer Service

Description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests.

Essential Duties and Responsibilities:

• The ability to understand and drive club metrics in alignment with business performance
• Thorough development of knowledge of club services, programs and products as well as current knowledge of key competitors
• Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors
• Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performance
• Responsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained club
• Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
• Develop and maintain cleaning duties for front desk employees and oversees over-night employees
• Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources
• Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition
• Mentor Front End employees to promote career growth through training, development, and performance assessment
• Perform other duties as assigned by the Club Manager

Minimum Skills

• Basic computer proficiency (Microsoft Suite)
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Basic computer, math, and communication skills require
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• A High School Diploma Or Equivalent required (Associates degree preferred)
• 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• Bi-lingual preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or Flexible availability is a plus.

Monday: 1:00pm - 9:00pm

Tuesday:1:00pm - 9:00pm

Wednesday:1:00pm - 9:00pm

Thursday: 1:00pm - 9:00pm

Friday: Off

Saturday: Off

Sunday: 6:30am - 1:00pm

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer.

Qualifications