Assistant Manager

Ontario Trillium Foundation; Niles (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Ontario Trillium Foundation in Niles, Illinois is seeking an Assistant Manager to oversee daily operations and ensure outstanding guest experiences. You will lead team members, manage shift duties, and uphold quality standards while promoting sales and executing food safety procedures.

The ideal candidate has strong leadership skills and experience in customer service. Apply today to join our team!

Qualifications

• Experience in a team leadership role within a retail or hospitality setting.
• Ability to resolve guest complaints and provide excellent customer service.
• Knowledge of food safety procedures is essential.

Responsibilities

• Lead and train team members on shift operations.
• Manage guest experience and ensure service excellence.
• Control food costs and adhere to safety protocols.

Skills

Guest service skills

Team leadership

Sales performance

Food safety knowledge

Job description

As an Assistant Manager, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Apply today to join our team!