Assistant Manager

Ontario Trillium Foundation; Palatine (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

Ontario Trillium Foundation seeks an Assistant Manager in Palatine, IL, responsible for overseeing shift operations and enhancing the guest experience. The role involves leading team members, ensuring compliance with food safety, and managing sales performance. Ideal candidates should possess strong leadership skills and a passion for guest service. Join us to create a delightful dining experience for our guests!

Qualifications

• Ability to lead and train team members effectively.
• Strong guest service skills and conflict resolution capabilities.
• Knowledge of food safety requirements.

Responsibilities

• Lead team members and assign tasks during shifts.
• Ensure excellent guest service and manage complaints.
• Support food safety and operational procedures.

Job description

As an Assistant Manager, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Apply today to join our team!