Assistant Manager

Program Development Services, Inc.; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Generous PTO policy

Job summary

Program Development Services, Inc. is seeking a professional to support individuals with developmental disabilities in New York, ensuring health, safety, and personal growth. Responsibilities include supervising staff, advocating for individuals, and maintaining residence standards.

Candidates should have a high school diploma, two years of experience in the field, and excellent communication skills. Benefits include comprehensive medical coverage, PTO, and a 403(b) plan.

Qualifications

• 18 years of age or older.
• Minimum 2 years of experience working with individuals with disabilities.
• Valid NYS Driver’s License.

Responsibilities

• Work in partnership with individuals to support health and personal outcomes.
• Advocate for individuals in various situations.
• Supervise and train Direct Support Professionals.

Skills

Team environment

Communication skills

Crisis management

Education

High School Diploma or equivalent

Job description

Bay Ridge, Canarsie, Dyker Heights, Flatbush, and Red Hook | NY

Posted: November 13, 2025

Introduction to Company

NeuSpark PDS provides person-centered, community-based supports for individuals with developmental disabilities. Through a range of residential, day, and community services, we empower people to lead meaningful, self-directed lives with dignity and purpose. Our programs are built around each person’s unique strengths, goals, and needs promoting independence, inclusion, and active participation in community life. NeuSpark PDS’s supports foster choice, connection, and personal growth, while also addressing physical and medical needs with care and respect. At NeuSpark PDS, we don’t just support individuals, we amplify their voices, celebrate their potential, and help spark brighter futures.

Essential Functions

• Work in partnership with the people we support to ensure that the rights, health, safety and personal outcomes of the people living in the residence are being supported at all times
• Advocate with people we support in a variety of situations
• Work with the people we support to teach them new life skills
• Assist the people we support to overcome barriers and challenges to establish and maintain a network of relationships and valued social roles
• Supervise, train, evaluate, and observe assigned Direct Support Professionals (DSP)
• Ensure that all required documentation is completed appropriately and in a timely manner
• Prevent, recognize, and report abuse toward the people we support
• Provide ongoing protective oversight to individuals living in the residence
• Oversee and perform day-to-day administrative functions within the Residential program relative to implementation of NeuSpark PDS' policies and procedures as set forth by OPWDD.
• Coordinates and facilitates all monthly staff meetings.
• Initiate and follow through on the hiring process of all new residential staff as identified through NeuSpark PDS.
• Attend all program surveys and in conjunction with the Resident Manager, follow through on program audit written plan of corrective action.
• Works with Human Resources, Fiscal Department, Operations, Developmental and Facilities Maintenance to ensure staffing, equipment, materials and supplies are appropriate and sufficient to guarantee the therapeutic and well-being of the individuals.
• Implement and ensures applicable laws, regulations, policies and procedures are made available to all staff.
• Ensures all staff training is done in a timely manner– while also conducting workshops/trainings on a monthly basis or as needed.
• Enforces progressive discipline based on NeuSpark PDS' policies and procedures for all residential staff.
• Oversees adequate implementation of the Individuals’ Habilitation plans, behavioral services and all health care needs.
• Providing oversight and monitoring of all financial resources.
• Read and monitor communication log.
• Daily monitoring, review and submission of billing documentation
• Organize and monitor medical needs including medication administration
• Managing Incidents while adhering to OPWDD 624 regulations
• Able to perform simple functions on the computer
• Ability to physically assist individuals (possible lifting involved) in an emergency or as needed
• Ensures physical plan complies with OPWDD standards through bi-weekly checks and reviews of monthly report submitted to the Resident Manager.
• Fulfills on-call responsibility and cover DSP responsibilities.
• Additional responsibilities as deemed necessary and appropriate by the Residence Manager

Duties and Responsibilities

• Maintain ongoing communication and always communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community
• Provide emergency coverage and cover DSP responsibilities as needed
• Coordinate, support, attend and participate in all required events/ meetings/ reviews/ committees as required
• Maintain the confidentiality of any information relating to individuals and employees of
• the organization.
• Ensure that the residence, including the external property, is clean, safe and attractive at all times
• Complete all required trainings and stay in compliance
• Other duties as assigned

Education, Work Experience, and Competencies

• 18 Years of age or older
• High School Diploma or equivalent
• Minimum 2 years of experience working with individuals with disabilities or related field
• Valid NYS Driver’s License and satisfy criteria to be a driver for PDS
• Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential
• Must be efficient, well organized, and have excellent communication skills

Physical Demands

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours)
• Employee is required to effectively communicate both verbally and in writing
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets
• Employee is required to reach with hands and arms
• Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed
• Employee is required to be able occasionally lift up to 25 pounds at a time

NeuSpark PDS offers comprehensive benefits coverage, including medical, dental, vision, life, and disability insurance. Additional benefits include transit, parking, health and dependent care flexible spending accounts and a 403(b) plan. Generous PTO policy includes vacation, sick and personal leave time, as well as 13 paid holidays.