Assistant Manager

IGNITE Fitness Holdings - Planet Fitness; New Britain (CT); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary & 401K plan

Health benefits including Medical, NHS

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in New Britain, CT is hiring an Assistant Manager to oversee front desk operations and assist the General Manager in delivering outstanding member service. You’ll manage staff, monitor club metrics, and help drive daily performance in a fast-paced fitness club.

The role requires strong customer service skills, a 2-year degree, and prior supervisory experience in a high-volume setting. Evening and weekend availability is expected, with a focus on maintaining a clean, welcoming club.

Qualifications

• High School diploma or equivalent; Education Level: 2 Year Degree.
• 6 month Supervisor/Manager experience in a high-volume environment preferred.
• Proficiency with Microsoft Office applications (Word, Excel).
• Bi-lingual preferred.

Responsibilities

• Oversee front desk and assist General Manager.
• Drive club metrics and ensure clean, friendly, and well-maintained facilities.
• Recruitment support including initial phone interviews for front desk staff.
• Ensure adherence to company standards and brand values.
• Mentor front-end staff and support coaching and development.

Skills

Basic computer proficiency

Multi-tasking

Decision-making

Self-starter

Flexible schedule

Communication

Customer service

Supervisory

Work ethic

Problem solving

Education

Two Year Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: New Britain - New Britain, CT 06051

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: $19.44 Hourly

Travel Percentage: Negligible

Job Shift: Evenings and Weekends

Job Category: Customer Service

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager.

The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests.

Essential Duties and Responsibilities

• The ability to understand and drive club metrics in alignment with business performance
• Thorough development of knowledge of club services, programs and products as well as current knowledge of key competitors
• Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors
• Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performance
• Responsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained club
• Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
• Develop and maintain cleaning duties for front desk employees and oversees over-night employees
• Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources
• Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition
• Mentor Front End employees to promote career growth through training, development, and performance assessment
• Perform other duties as assigned by the Club Manager

Minimum Skills

• Basic computer proficiency (Microsoft Suite)
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Basic computer, math, and communication skills require
• Superior customer service skills, preferably in the fitness industry
• Solid supervisory, diplomacy and listening skills
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills

Physical Requirements

Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• A High School Diploma Or Equivalent required (Associates degree preferred)
• 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• Bi-lingual preferred

Hours

Initial training hours may vary as well as when the needs of the facility change

Weekday and/or Weekend Hours based on club needs. Open or Flexible availability is a plus.

Monday:Tuesday:Wednesday:Thursday:Friday:Saturday:Sunday:

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer.