Assistant Manager

IFH CT OPERATIONS, INC; Carlsbad (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K plan

Health benefits (Medical, Dental, VIsВ

Paid Time Off

Job summary

Planet Fitness in Carlsbad, NM is hiring an Assistant Manager to oversee front desk personnel, assist the General Manager, and focus on front-of-house operations. The role requires multi-tasking in a fast-paced environment, meeting deadlines, and delivering superior member service.

The position emphasizes managing daily club activities, mentoring staff, and maintaining standards across cleanliness, dress code, and customer interactions. Evening and weekend shifts are required.

Qualifications

• High school diploma or equivalent is required; associate degree preferred.
• Minimum six months supervising or managing experience in fast-paced settings.
• Proficiency with Microsoft Word and Excel; bilingualism is a plus.

Responsibilities

• Drive club metrics in line with business performance and goals.
• Develop knowledge of club services, programs and competitors.
• Assist in interviewing and initial phone screenings for front desk staff.
• Review sales data with GM and adjust plans to improve performance.
• Uphold company standards and maintain a clean, friendly club environment.
• Ensure punctuality, dress code compliance, friendliness, and cleanliness.
• Oversee front desk cleaning duties and overnight staff when needed.
• Coordinate disciplinary actions with GM, RM and HR.
• Cover shifts as needed and assist with club audits and inspections.
• Mentor front end staff for growth through training and performance reviews.

Skills

Customer service

Supervisory

Multitasking

Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

MS Word

MS Excel

Job description

Job Details

Job Location: Carlsbad - Carlsbad, NM 88220

Position Type: Full Time

Education Level: 2 Year Degree

Travel Percentage: Negligible

Job Shift: Evenings and Weekends

Job Category: Customer Service

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests.

Essential Duties and Responsibilities

• The ability to understand and drive club metrics in alignment with business performance
• Thorough development of knowledge of club services, programs and products as well as current knowledge of key competitors
• Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors
• Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performance
• Responsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained club
• Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
• Develop and maintain cleaning duties for front desk employees and oversees over-night employees
• Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources
• Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition
• Mentor Front End employees to promote career growth through training, development, and performance assessment
• Perform other duties as assigned by the Club Manager

Minimum Skills

• Basic computer proficiency (Microsoft Suite)
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Basic computer, math, and communication skills require
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• A High School Diploma Or Equivalent required (Associates degree preferred)
• 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• Bi-lingual preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or Flexible availability is a plus.

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer.