Assistant Manager

Pure Hockey, LLC; Needham (MA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus Incentive Plan

Medical, Dental, Vision & Disability

Life and Long-Term Disability

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey, LLC in Needham, MA is seeking a Retail Assistant Manager to support the Store Manager in all aspects of store operations, including sales, customer service, inventory management, and staff training.

You will help lead a fast-paced retail team, drive performance metrics, ensure product knowledge, and foster a positive work environment with a focus on customer satisfaction and operational excellence.

Qualifications

• Minimum 2 years of management/supervisory experience in retail
• Proven experience in a retail/customer service environment
• Knowledge of inventory management and merchandising techniques
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Ability to work a flexible schedule including evenings, weekends, and holidays

Responsibilities

• Assist in merchandising, operations, sales and customer service
• Ensure a high level of customer satisfaction by being knowledgeable on all products and working with coworkers to provide excellent service
• Partner with Store Manager to establish and communicate metrics and expectations in the store (sales, visuals, operations, safety, loss prevention, HR, payroll/scheduling, training)
• Assist in hiring, training, and development of store employees
• Maintain product knowledge and awareness of current/upcoming products
• Contribute to a positive and inclusive work environment
• Maintain a safe and secure store environment for employees and customers
• Perform other duties as assigned by the Store Manager

Skills

Retail management

Customer service

Leadership

Training

Inventory management

POS systems

Microsoft Office

Tools

POS systems

Microsoft Excel/Office

Job description

Description

The ideal candidate will have a passion for customer service, a strong work ethic, and a desire to succeed in a fast-paced retail environment. As a Retail Assistant Manager, you will be responsible for assisting the Store Manager in all aspects of store operations, including sales, customer service, inventory management, and employee training.

Responsibilities

• Assist in the areas of merchandising, operations, sales and customer service
• Ensure a high level of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Assist in the hiring, training, and development of store employees.
• Maintain an awareness of all product knowledge, and current or upcoming product
• Contributes to a positive and inclusive work environment
• Maintain a safe and secure store environment for both employees and customers.
• Perform other duties as assigned by the Store Manager.

Requirements

• Minimum 2 years of management/supervisory experience; retail management experience a plus
• Proven experience in a retail/customer service environment
• Knowledge of inventory management and merchandising techniques
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficient in Microsoft Office and POS systems.
• Ability to lift up to 25lbs

Benefits

• Bonus Incentive Plan
• Medical, Dental, Vision & Disability Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Paid Parental Leave
• Employee Discount

Salary: $45,000-$60,000