Assistant Manager

josephjacobjewelers; Nashua (NH); On-site; USD 45,000 - 55,000; Full time

Job summary

josephjacobjewelers in Nashua, NH is looking for a competitive Store Assistant Manager. This role focuses on helping customers identify and purchase jewelry, ensuring high class customer service while increasing the company's growth through sales maximization.

The ideal candidate will have at least 5 years of jewelry sales experience, strong communication skills, and a commitment to excellence in customer service. Responsibilities include maintaining store condition, managing point-of-sale processes, and providing estimates for jewelry repairs.

Qualifications

• 5 years of experience in jewelry sales is required.
• Proven working experience in retail sales is necessary.
• Basic understanding of sales principles and excellent customer service practices.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Ascertain customers’ needs and wants, recommending items that match.
• Manage point-of-sale processes and take payments.

Skills

Jewelry sales experience

Retail sales experience

Sales principles understanding

English proficiency

Communication skills

Customer service focus

Friendly personality

Basic administration skills

Education

High school degree

Job description

We are looking for a competitive Store Assistant Manager to help customers identify and purchase products they desire. Management duties to include selling, restocking and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximization.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Maintain outstanding store condition and visual merchandising standards
• Maintain a fully stocked store
• Ascertain customers’ needs and wants
• Recommend and display items that match customer needs
• Welcome and greet customers
• Manage point-of-sale processes
• Actively involve in the receiving of new shipments
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all company policies and procedures
• Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance
• Operate point of sale (POS) and take payment or obtain credit authorization
• Provide estimates for jewelry and watch repairs
• Perform business opening and closing procedures as outlined in Policy and Procedures Guide
• Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows
• Complete case counts
• Maintain safety and security of location by following all Loss Prevention and Security policy and procedures
• Maintain flexibility to work any shift, including weekends, holidays and overtime
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

• 5 years in Jewelry sales experience
• Proven working experience in retail sales
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Track record of over-achieving sales quota
• Solid communication and interpersonal skills
• Customer service focus
• Friendly, helpful, confident and engaging personality
• Basic administration skills
• High school degree
• Commitment to excellence, with a passion for jewelry with a desire to succeed.
• Compensation based on experience.