Assistant Manager

Domino's; Naperville (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Domino's Naperville is seeking an Assistant Manager to support daily store operations, lead staff, protect food safety, and ensure outstanding customer service. You will partner with the Store Manager to optimize profitability, manage inventory, handle cash, and assist with hiring and training.

This role requires strong leadership, communication, and the ability to work in a fast-paced environment. You may step in for the Store Manager as needed, overseeing performance, coaching team members,

Qualifications

• Excellent customer service and communication skills.
• Experience with inventory management and cash handling.
• Commitment to food safety and quality standards.
• Ability to supervise staff, schedule shifts, and train team members.
• Leadership and problem-solving in a fast-paced setting.

Responsibilities

• Deliver outstanding customer service and resolve issues promptly.
• Oversee inventory, stock control, and cash handling.
• Maintain food safety, cleanliness, and quality across operations.
• Assist with staff scheduling, hiring, and training.
• Support Store Manager to achieve sales and profitability targets.
• Supervise and motivate team, covering CSRs and drivers when needed.

Skills

Customer Service

Inventory Management

Cash Handling

Food Safety

Staff Training

Leadership

Delivery Ability

Job description

Locally Owned by Franchisee Next Level Pizza Company, LLC. d.b.a Domino's Pizza. We pride ourselves on best in class training, circle of operations, technology, and co-workers. We are passionate about delivering a great customer experience to not only YOU but the customers we make, bake, and take pizzas too!

Job Description

A Domino's Assistant Manager oversees store operations by supporting the Store Manager, leading staff, ensuring customer satisfaction, managing inventory and cash, and assisting with hiring and training. Key duties include maintaining food quality and safety, handling customer issues, optimizing store profitability through cost control, and stepping in for the Store Manager as needed to ensure smooth daily operations.

Key Responsibilities

• Customer Service: Deliver outstanding service, handle customer inquiries and complaints, and resolve issues promptly to maintain satisfaction.
• Inventory & Cash Control: Manage inventory, stock control, cash handling, and banking to ensure profitability and smooth operations.
• Food Safety & Quality: Maintain high standards for food quality, speed of service, and cleanliness, ensuring compliance with health and safety regulations.
• Administrative Tasks: Assist with staff scheduling, labor management, hiring, training, and record-keeping.
• Store Support: Support the Store Manager in achieving sales, service, and profitability targets, implementing company policies, and contributing to marketing efforts.
• Staff & Operations: Supervise, lead, train, and motivate team members, performing duties of CSRs and delivery drivers if necessary.

Qualifications

Key Responsibilities

• Customer Service: Deliver outstanding service, handle customer inquiries and complaints, and resolve issues promptly to maintain satisfaction.
• Inventory & Cash Control: Manage inventory, stock control, cash handling, and banking to ensure profitability and smooth operations.
• Food Safety & Quality: Maintain high standards for food quality, speed of service, and cleanliness, ensuring compliance with health and safety regulations.
• Administrative Tasks: Assist with staff scheduling, labor management, hiring, training, and record-keeping.
• Store Support: Support the Store Manager in achieving sales targets, implementing company policies, and contributing to marketing efforts.
• Staff & Operations: Supervise, lead, train, and motivate team members, performing duties of CSRs and delivery drivers if necessary.
• Transportation & Abiltiy to Deliver: Having reliable transportation and ability and desire to deliver is a strength.

Additional Information

• Communication: Excellent interpersonal and communication skills to interact with staff and customers.
• Fast-Paced Environment: Ability to work efficiently and effectively in a high-pressure, fast-paced setting.
• Organizational Skills: Detail-oriented with strong organizational abilities for managing various tasks.
• Experience: Previous experience in food service or retail management is often preferred.
• Leadership: Strong ability to lead, motivate, and manage a team effectively.