Assistant Manager

Socket.dev; Mocksville (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Pizza Hut is seeking an Assistant Restaurant General Manager (ARGM) to lead the restaurant team and support the Restaurant General Manager. You will supervise shift leaders, trainers and crew to ensure smooth daily operations, strong customer service, and adherence to brand standards.

You will drive coaching, oversee staffing, inventory and safety, and help develop a high performing team. The ARGM role emphasizes culture, delivery excellence, and compliant operations, with focus on training,

Qualifications

• Leadership to guide a diverse team
• Experience coaching and developing staff
• Strong customer service mindset with problem solving

Responsibilities

• Assist RGM with hiring, training and building a bench of key holding managers and team members
• Own and promote positive restaurant culture and employee experience
• Maintain excellent customer service standards
• Enforce and follow Pizza Hut service principles
• Oversee store inventory, forecasting and scheduling processes
• Ensure team has tools and knowledge for success
• Develop a store team with high customer satisfaction
• Ensure brand standards and processes are followed on shifts
• Assist with career development and performance management for staff
• Utilize Pizza Hut training tools and courses
• Ensure compliance with laws and safety regulations
• Maintain a safe, clean restaurant environment
• Communicate and execute company initiatives through team performance
• Manage policies and professional image

Skills

Leadership

Training & Development

Customer Service

MS Office

Education

ServSafe Certification

Job description

Position: Pizza Hut Assistant Restaurant General Manager (ARGM)

Job Summary:

Reports to Restaurant General Manager –

Direct Your Shift Leaders, Trainers and Team Members to Enhance Systems That Create Smooth Operations. Learn Coaching Skills to Drive the Store's Culture and Daily Operations.

Pay Rate(If Applicable):

Duties/Responsibilities

• Assist RGM with Hiring, Training, Building a Bench of Key Holding Managers and Team Members in Restaurant
• Own and Promote Positive Restaurant Culture and Employee Experience (Live Life Unboxed!)
• Maintain Excellent Customer Service Standards
• Enforce and Follow Pizza Hut Service Principals
• (Deliver it Fast, Make Food We are Proud to Service, Service with a Smile)
• Assist RGM with Oversight and Execution of All Store Inventory, Forecasting, Scheduling Processes
• Ensure All Team Members Have the Tools and Knowledge Necessary for Success
• Develop a Store Team that Has High Customer Satisfaction Results
• Ensure Restaurant Meets/Exceeds All Tasty Hut, LLC and Pizza Hut Brand Standards and Processes on Shifts
• (Food, Restaurant and Driver Safety, CHAMPS, Brand Standards, FSSC, CORE)
• Assist the RGM with Career Development and Performance Management Process for Restaurant Team (MSM)
• Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia)
• Executes all Pizza Hut Provided Training Material and Courses, Follows Up with Team Members on Execution
• Compliant with All Laws and Regulations
• Ensures a Safe Work Environment is Provided in Restaurant
• Maintains a Clean, Organized Restaurant That Meets All Health and Safety Regulations
• Brand Steward for Pizza Hut Brand
• Assist RGM with Restaurant Calendar
• Effectively Communicates and Executes Company Initiatives by Managing Performance of Restaurant Team
• Manages and adheres to Employee Handbook and Policies
• Maintains Professional Image and Highly Ethical Conduct as Representative of Tasty Hut, LLC
• Exhibit Tasty Hut, LLC Core Values and Work Daily to Fulfill Mission and Vision
• Other Duties as Assigned

Training/Requirements.

• Be A Customer Maniac! - All Roles
• ServSafe Certified
• Lead On! Shift Leader
• Proficient at Microsoft Office
• Lead On! Restaurant General Manager and Computer basics
• Reliable Transportation
• Communicate, give feedback in positive manner
• Valid Driver's License Preferred
• National Sex Offender Registry Check
• Motor Vehicle Record
• MSM Courses 7-9