Assistant Manager

Firehouse Subs; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Firehouse Subs in Milwaukee is seeking an Assistant Manager to support the General Manager in all aspects of a profitable restaurant operation, while upholding company guidelines. The role requires a positive, energetic leader with a Servant Leader mindset and a commitment to hearty, flavorful food and heartfelt service.

You will hire, train, and motivate a strong team, manage food and labor costs, and ensure health, safety, and wage compliance.

Qualifications

• 1+ years of management experience.
• Ability to hire, train and motivate a high performance team.
• Knowledge of food safety.
• Open availability - weekends and some nights required, as well as on call.
• Cash handling skills.
• Familiarity with Microsoft Office required.
• Possess (or willing to obtain) a ServSafe certificate.

Responsibilities

• Ensure the restaurant is in full compliance with local, state and federal regulations (health, hour and wage, age restrictions, ADA, OSHA).
• Enforce Firehouse Subs policies and procedures.
• Lead the restaurant team to deliver superior guest service, quality and cleanliness.
• Ensure profitability by managing food cost, labor, utilities and sales growth.
• Staff and develop the restaurant Assistant Manager and Shift Managers.

Skills

Leadership

Customer service

Team management

Servant leadership

Food safety

Food and labor cost management

Hiring and training

Tools

MS Office

Job description

Firehouse Subs is looking for our next great Assistant Manager!

This position is assisting the General Manager in every aspect as they are fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines and regulations. Hungry for a new job? Firehouse Subs is growing fast, and we are seeking a positive and energetic leader. Someone who embodies the Servant Leader mentality would be perfect! We have a Commitment to and Passion for Hearty and Flavorful Food, Heartfelt Service, Public Safety…and hiring the best! Join our team and you’ll become part of a company that’s consistently rated among the best in the field of fast casual restaurants.

Requirements

• Be able to uphold the highest standards of service and food quality
• Possess a positive attitude, Be ready and willing to manage their team and serve customers, every day with a smile.
• Be willing to be \in the trenches\ with their team
• Be able to hire, train and motivate a high performance team.
• Understands food safety
• Understand and be able to manage food and labor costs.
• 1+ years of management experience

Additional Requirements

• Able to work on your feet for up to 16 hours at a time
• Able to lift up to 50 lbs
• Open availability - ability to work weekends and some nights required, as well as on call
• Cash handling skills required
• Familiarity with Microsoft office required
• Top notch customer service skills
• Posses (or willing to obtain once hired) a ServSafe certificate.
• Ability to lead and develop a strong team

As the Assistant Manager, you will assist with all aspects

• Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
• Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
• Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” of a cheerful and fun work environment and Firehouse Subs® beliefs and values to adhere to and grow the mission and vision.
• Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.
• Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
• Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
• Be accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers
• Actively participate in Local Restaurant Marketing in local trade area.
• Implement and promote all Public Safety Foundation initiatives.
• Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
• Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.
• Represent Firehouse Subs® in a professional, positive manner at all times.
• Communicate effectively to the GM/DM/Owner any and all issues that may impact our business.
• Maintain restaurant equipment in full working order and communicates problems immediately to GM/DM/Owner.
• Any other duties assigned by the GM/DM/Owner.

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.