General Manager - Assistant

Workstream; Maryland; On-site; USD 55,000 - 75,000; Full time

Job summary

Firehouse Subs is seeking a General Manager to lead daily operations in Maryland. You will ensure regulatory compliance, oversee guest service, food quality, and cleanliness, and drive profitability through effective cost controls and strategic staffing.

Qualified candidates will have 1+ year of management experience, strong leadership, cash handling skills, and proficiency with Microsoft Office. Open availability, weekend/night shifts, and a passion for a cheerful, customer-first culture are

Qualifications

• 1+ years of management experience.
• Ability to hire, train and motivate a high performance team.
• Understand and manage food and labor costs.
• Understand a Profit and Loss Statement and operate restaurant at maximum profitability.
• Open availability - weekends and some nights required.

Responsibilities

• Ensure regulatory compliance with health, wage, age, and other laws.
• Lead restaurant team to deliver superior guest service and cleanliness.
• Drive profitability through food cost, labor, controllable costs, and sales growth.
• Coordinate and implement company initiatives and game plans.
• Staff the restaurant with trained personnel and develop the Assistant Manager and Shift Managers.
• Participate in local restaurant marketing and community outreach.

Skills

Management

Leadership

Customer Service

Cash Handling

Microsoft Office

Staff Development

Open Availability

Tools

Microsoft Office

Job description

As the General Manager, you will:

• Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
• Ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
• Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® “culture” of a cheerful and fun work environment and Firehouse Subs® beliefs and values to adhere to and grow the mission and vision.
• Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.
• Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
• Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
• Be accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers
• Actively participate in Local Restaurant Marketing in local trade area.
• Implement and promote all Public Safety Foundation initiatives.
• Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
• Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.
• Represent Firehouse Subs® in a professional, positive manner at all times.
• Communicate effectively to the GM/Owner any and all issues that may impact our business.
• Maintain restaurant equipment in full working order and communicates problems immediately to Owner.
• Any other duties assigned by the Owner.

Requirements:

• Possess a positive attitude, Be ready and willing to manage their team and serve customers, every day with a smile.
• Be able to hire, train and motivate a high performance team.
• Understand and be able to manage food and labor costs.
• Understand a Profit and Loss Statement and operate restaurant at maximum profitability.
• 1+ years of management experience

Additional Requirements:

• Able to work on your feet for up to 13 hours at a time
• Able to lift up to 50 lbs
• Open availability - ability to work weekends and some nights required
• Cash handling skills required
• Familiarity with Microsoft office required
• Top notch customer service skills
• Ability to lead and develop a strong team

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.