Assistant Manager

McAlister Inc; Memphis (TN); On-site; USD 42,000 - 63,000; Full time

Job summary

McAlister Inc. in Memphis is seeking an Assistant Manager to join our restaurant team. You will supervise daily operations, manage inventory and ordering, schedule staff, and coach team members to maintain service standards.

You will lead shifts, interview candidates, handle guest concerns, and collaborate with the General Manager on performance reviews. This role requires strong leadership, communication, and a customer-focused mindset.

Qualifications

• Team player who works well with others.
• Strong communication and leadership skills.
• Ability to stand for up to 10 hours and lift up to 50 lbs.

Responsibilities

• Manage, monitor, coaching and training team members to ensure operational execution.
• Take ownership in driving sales and repeat Guest visits.
• Ensure Guest satisfaction through Six Service Standards and PLUS 1 as needed.
• Interviews candidates and provides hiring recommendations to GM or completes the hiring process.
• Open and close shifts, including cash handling duties.
• Place, check in, and store orders; enter invoices.
• Develop team members and shift leaders.
• Create and adjust team member schedules.
• Communicate essential information to GM and maintain shift notes.
• Address Guest issues or conflicts and report to GM promptly.

Skills

Team player

Leadership

Communication

Job description

The Assistant Manager is a critical part of the restaurant management team, ensuring we provideexceptional service and delicious food in a clean, safe and welcoming environment. The AssistantManager will be responsible for performing all management duties including inventory, ordering,scheduling, interviewing and supervising each shift they work. The Assistant Manager will work a varietyof shifts and will assist, train and coach team members in all positions to ensure an exceptional Guestexperience.Key Duties and ResponsibilitiesManaging, monitoring, coaching and training team members to ensure operational execution.Takes ownership in driving sales and repeat Guest visits.Ensures Guest satisfaction through following the Six Service Standards and PLUS 1 as needed.Completes weekly inventory duties alongside the General Manager.Interviews candidates and provides hiring recommendations to General Manager or completes the hiring process for selected team members.Applies progressive discipline and documents team members relations when needed to ensure company policies, procedures and values are upheld.Works with General Manager to provide performance reviews and coaching to team members as necessary.Places, checks in, and stores orders correctly and safely.Enters invoices and receives orders in a timely manner.Assists in the development of team members and shift leaders.Writes team member schedules for GM review.Assigns additional daily, weekly and monthly duties as needed.Performs opening and closing managerial duties including readiness checklists and cash handling duties.Handles Guest issues or conflicts and reports them to the General Manager immediately.Placing daily orders as needed and actively engages in company communication through email and shift notes.Leads as a standards bearer and promotes a culture of teamwork and caring.Communicate effectively to the General Manager regarding essential information impacting the business.QualificationsTeam player who works well with others.Positive energy with strong desire to learn and grow.Strong communication and leadership skills.Other RequirementsMust be able to stand for up to 10 hours consecutively.Must be able to lift up to 50lbs. Some lifting may be overhead.Must have reliable transportation.This job description includes essential functions and basic duties and is intended to provide guidelines for job expectationsand the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills,and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.