Assistant Manager

Midwestern Wheels Inc.; Madison (WI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

PTO from day one

Paid holidays including birthday

Medical, dental, vision, life, and AD&

401(k) with company match

Employee discounts on car rentals

Employee assistance program

Job summary

Midwestern Wheels, Inc. at the Madison airport is seeking an Assistant Manager to oversee daily operations and support staff development while ensuring an exceptional customer experience.

You will coach and mentor employees to boost sales and customer service, assist in hiring and scheduling, and report productivity to the Airport Manager while promoting rental services.

Qualifications

• Previous supervisory experience required.
• Strong verbal communication skills to effectively interact with customers, co-workers, and management.
• Ability to work effectively in a fast-paced environment.
• Must be physically able to assist customers at the rental counter, including standing for extended periods.
• Ability to work flexible schedules which may include evenings, weekends, and holidays, as scheduled.
• Able to effectively handle confidential information.
• Must be at least 18 years of age.
• Must have a valid state driver’s license and good driving record.

Responsibilities

• Oversee the day-to-day operational activities of the airport location.
• Foster a positive and collaborative team environment.
• Motivate, coach, and develop staff to excel in sales and customer service.
• Assist in hiring, training, evaluating, and scheduling employees.
• Report all aspects of productivity to the Airport Manager.
• Engage with customers in a professional and friendly manner, handling inquiries and concerns effectively.
• Ensure a seamless customer experience while promoting additional products and services.
• Work a flexible schedule, including mid-shifts, evenings and weekends.

Skills

Supervisory experience

Verbal communication

Customer service

Sales

Fast-paced environment

Job description

Description

Are you a dynamic leader with a passion for customer service and sales? Do you thrive in a fast-paced environment and enjoy developing and motivating others? If so, we want you on our team!

As an Assistant Manager at our Madison airport location, you will play a critical role in overseeing daily operations, supporting staff development, and ensuring an exceptional customer experience. Under the direction of the Airport Manager, you will help foster a positive team environment while coaching and mentoring employees to enhance their sales and customer service skills.

Key Responsibilities:

• Oversee the day-to-day operational activities of the airport location.
• Foster a positive and collaborative team environment.
• Motivate, coach, and develop staff to excel in sales and customer service.
• Assist in hiring, training, evaluating, and scheduling employees.
• Report all aspects of productivity to the Airport Manager.
• Engage with customers in a professional and friendly manner, handling inquiries and concerns effectively.
• Ensure a seamless customer experience while promoting additional products and services.
• Work a flexible schedule, including mid-shifts, evenings and weekends.

Compensation & Benefits:

• Total earning potential: $60,000 - $70,000 per year. This will include an hourly base rate plus uncapped incentive bonuses for sales upgrades and additional services.
• Paid time Off (PTO) that begins accruing from day one.
• Paid holidays, including your birthday!
• Comprehensive benefit package for full-time employees, including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with generous company match.
• Employee discounts including discounts on car rentals and Avis/Budget vehicle purchases.
• Access to employee assistance program.

About the Company:

Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers.

At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work.

Requirements

• Previous supervisory experience required.
• Strong verbal communication skills to effectively interact with customers, co-workers, and management.
• Ability to work effectively in a fast-paced environment.
• Must be physically able to assist customers at the rental counter, including standing for extended periods.
• Ability to work flexible schedules which may include evenings, weekends, and holidays, as scheduled.
• Able to effectively handle confidential information.
• Must be at least 18 years of age.
• Must have a valid state driver’s license and good driving record.