Assistant Manager

EssilorLuxottica; Loveland (CO); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Job summary

Sunglass Hut in Loveland, CO is seeking an Assistant Manager to lead the team in the absence of the Store Manager. You will drive guest service excellence, coach staff, and ensure store metrics are met while maintaining a welcoming, high-energy shopping environment.

The role requires retail leadership experience, strong communication skills, and a focus on sales growth. It offers nights and weekends as part of a flexible schedule and employee discounts.

Qualifications

• High School graduate or equivalent.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for all written correspondence & oral communication.
• Strong communicator & listener.
• Demonstrated high-level of selling skills.
• Proven ability to problem solve.

Responsibilities

• Leads the team to deliver guest service and hit KPI targets.
• Supports the store manager in staffing, coaching and development.
• Maintains store appearance and adheres to visual standards and safety guidelines.
• Executes store plans to maximize sales and profitability.
• Collaborates with doctors and staff to ensure smooth operations.

Skills

Retail operations

Leadership

Communication

Problem solving

Customer service

Education

High School diploma or equivalent

College degree (preferred)

Tools

POS system

Job description

Position: Full-Time

At Sunglass Hut, we're always in the sun. You'll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you'll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GNERAL FUNCTION

The Assistant Manager acts as a leader in the absence of, or in support of the Store Manager. Represents For Eyes as an expert destination for vision needs within the community & delivers key performance metrics. Leads the team to deliver great guest service with an objective of a long lasting relationship.

MAJOR DUTIES & RESPONSIBILITIES

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in store appearance & executes visual directives.
• Strives to maintain positive working relationships with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures; meets or exceeds all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
• Performs & understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

PREFERRED QUALIFICATIONS

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Pay Range: 20.37-31.77

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.