Assistant Manager

LensCrafters; Lakewood (CO); In loco; USD 31.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus potential

Health benefits

Employee discounts

Descrizione del lavoro

LensCrafters in Lakewood, CO seeks an Assistant Manager to lead in the absence of the Store Manager and drive key performance metrics. You will collaborate with retail, lab, and doctors to optimize sales, customer care, and profitability.

Responsibilities include training staff, staffing, feedback, and ensuring policy compliance while maintaining store appearance and customer service excellence.

Competenze

• High school diploma or equivalent required.
• 1+ year managerial or supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Excellent command of English for written and oral communication.
• Strong communicator & listener.
• Proven selling skills.
• Problem-solving ability.

Mansioni

• Meet or exceed KPIs such as sales, conversion, and customer count.
• Understand retail business and market trends.
• Support store manager to diagnose business and drive results.
• Help recruit and develop staff.
• Provide training and feedback.
• Maintain store appearance and visual standards.
• Ensure compliance with company policies.
• Work flexible schedule including nights and weekends.

Conoscenze

Retail operations

Customer service

Communication

Problem solving

English fluency

Formazione

High school diploma

College degree preferred

Descrizione del lavoro

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

Requisition ID: 951813

Job Description

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

Major Duties & Responsibilities

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
• Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in store appearance & executes visual directives.
• Strives to maintain positive working relationships with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures; meets or exceeds all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
• Performs & understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.

Basic Qualifications

• High School graduate or equivalent
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

Preferred Qualifications

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Pay Range: 22.41 - 34.95

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.