Assistant Manager

Old Navy; Little Elm (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Old Navy in Southlake, TX is hiring an Assistant Manager to support daily store operations and deliver an exceptional customer experience on-site. The role leads and motivates associates, oversees sales floor activities, and ensures visual merchandising and brand standards are met.

You will help manage staffing, scheduling, training, and performance feedback to build a high-performing team while promoting a safe, clean store environment.

Qualifications

• Experience in retail or customer-facing environments with skills in customer service, sales support, and relationship building.
• Leadership abilities, including team coaching, delegation, conflict resolution, and fostering an inclusive, collaborative workplace.
• Operational skills in basic inventory oversight, cash handling, opening/closing procedures, and adherence to store policies and safety standards.
• Strong communication and interpersonal skills, with the ability to provide clear feedback, support change, and partner effectively with diverse teams.
• Organizational and time-management skills to prioritize tasks, manage peak periods, and maintain high standards of store presentation.
• Comfort working in a fast-paced, physically active retail environment, including standing for extended periods and performing light manual tasks as needed.
• Prior supervisory or key-holder experience in retail is preferred; high school diploma or equivalent required, post-secondary education in business or related field is a plus.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Responsibilities

• Support daily store operations and deliver an exceptional customer experience.
• Assist in leading and motivating store associates.
• Oversee sales floor activities and ensure visual merchandising and brand standards are met.
• Help manage staffing, scheduling, training, and performance feedback.
• Monitor sales goals and KPIs, resolve customer concerns.
• Promote a safe, clean, and organized store environment.
• Collaborate with store leadership on promotions, inventory management, and company initiatives.

Skills

Customer service

Sales support

Relationship building

Leadership

Team coaching

Conflict resolution

Communication

Time management

Organizational skills

Adaptability

Education

High school diploma

Business-related post-secondary education (plus)

Job description

Company Description

Old Navy is a global apparel brand focused on making fashion fun, inclusive, and accessible for all. Since opening the first store in San Francisco in 1994, Old Navy has grown to more than 1,000 locations worldwide and a strong online presence, offering stylish essentials for the whole family at affordable prices. The brand fosters a workplace as diverse as its customers, emphasizing fun, fashion, family, and value in everything it does. Team members are encouraged to bring their authentic selves to a fast-paced, collaborative environment where playful personalities and customer-centered thinking thrive. Old Navy is committed to being a brand for everyone and a place where each team member can belong and grow.

Role Description

The Assistant Manager role at Old Navy in Southlake, TX is a full-time, on-site position responsible for supporting daily store operations and delivering an exceptional customer experience. This role assists in leading and motivating store associates, overseeing sales floor activities, and ensuring visual merchandising and brand standards are consistently met. The Assistant Manager helps manage staffing, scheduling, training, and performance feedback to build an engaged, high-performing team. Responsibilities include monitoring sales goals and key performance metrics, resolving customer concerns, and promoting a safe, clean, and organized store environment. The role also collaborates with store leadership on execution of promotions, inventory management, and company initiatives to drive results and support long‑term growth.

Qualifications

• Experience in retail or customer‑facing environments with skills in customer service, sales support, and relationship building.


• Leadership abilities, including team coaching, delegation, conflict resolution, and fostering an inclusive, collaborative workplace.


• Operational skills in basic inventory oversight, cash handling, opening/closing procedures, and adherence to store policies and safety standards.


• Strong communication and interpersonal skills, with the ability to provide clear feedback, support change, and partner effectively with diverse teams.


• Organizational and time‑management skills to prioritize tasks, manage peak periods, and maintain high standards of store presentation.


• Comfort working in a fast‑paced, physically active retail environment, including standing for extended periods and performing light manual tasks as needed.


• Prior supervisory or key‑holder experience in retail is preferred; high school diploma or equivalent required, post‑secondary education in business or related field is a plus.


• Availability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.