Assistant Manager

Old Navy; Heath (OH); On-site; USD 34,000 - 45,000; Full time

Job summary

Old Navy in Heath, OH is seeking an Assistant Manager to support store operations and deliver an engaging customer experience on-site. This role drives daily floor activities and assists with scheduling, coaching, and inventory controls.

You will collaborate with store leadership to meet sales goals and contribute ideas to improve results and team engagement, while upholding brand standards and a safe workplace.

Qualifications

• Experience in retail or customer-facing environments with strong customer service and communication.
• Demonstrated leadership abilities including supervision, coaching, delegation and performance support.
• Experience in sales and merchandising, reading sales trends and driving conversions.

Responsibilities

• Support overall store operations and deliver an engaging customer experience.
• Lead daily floor activities including customer service, sales execution, merchandising and visual presentation.
• Assist with scheduling, task delegation and coaching team members.
• Support inventory management, loss prevention and adherence to policies.
• Collaborate with store leadership to meet sales goals and analyze performance.

Skills

Customer service

Leadership

Sales

Merchandising

Time management

Organization

Communication

Education

High school diploma or equivalent

Tools

POS systems

Mobile devices

Store communication tools

Job description

Company Description

Old Navy is a global apparel brand dedicated to making fashion fun, affordable, and accessible for every member of the family. Since opening its first store in San Francisco in 1994, Old Navy has grown to over 1,000 stores worldwide and a robust online presence, offering high-quality, must-have styles at great value. The brand fosters an inclusive, diverse workplace where team members are encouraged to bring their authentic selves to a fast-paced, customer-focused environment. Fun, fashion, family, and value guide everything Old Navy does, creating a culture of collaboration, creativity, and growth. Old Navy is a brand for everyone and strives to be a place where each team member can build a meaningful career.

Role Description

The Assistant Manager is a full-time, on-site role located in Heath, OH, responsible for supporting overall store operations and delivering an engaging customer experience. In this role, the Assistant Manager helps lead daily floor activities, including customer service, sales execution, merchandising, and visual presentation, ensuring the store is clean, organized, and aligned with brand standards. This role assists with scheduling, task delegation, and coaching team members, promoting a culture of teamwork, accountability, and performance. The Assistant Manager supports inventory management, loss prevention efforts, and adherence to operational policies and procedures. This position also collaborates with store leadership to meet sales goals, analyze store performance, and contribute ideas to improve results and team engagement.

Qualifications

• Experience in retail or customer-facing environments, with strong customer service, communication, and relationship-building skills.
• Demonstrated leadership abilities, including team supervision, coaching, delegation, and performance support.
• Skills in sales and merchandising, including reading sales trends, supporting visual standards, and driving conversion and units per transaction.
• Operational strengths such as time management, organization, inventory handling, and adherence to store policies and procedures.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Comfort with basic technology used in retail environments (point-of-sale systems, mobile devices, and store communication tools).
• Reliable work ethic, positive attitude, and commitment to an inclusive, respectful, and safety-focused workplace.
• High school diploma or equivalent preferred; prior retail management or supervisory experience is a plus.