Assistant Manager

Applebee's Neighborhood Grill + Bar; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A major restaurant franchisee is looking for an Assistant Manager to enhance guest experiences and manage staff effectively. The role requires 2-3 years of restaurant management experience along with abilities in team leadership and customer service. The Assistant Manager will ensure compliance with health standards and cultivate a positive work environment. The position calls for flexibility in shifts including weekends and the ability to lift up to 50 pounds. Join us and contribute to our thriving team in Jacksonville, FL.

Qualifications

• 2-3 years of management experience in the restaurant industry.
• Ability to work various shifts, including weekends.
• Must possess heavy lifting capabilities up to 50 pounds.

Responsibilities

• Ensure timely, friendly service according to company guidelines.
• Cultivate a culture in accordance with company values.
• Maintain inventory levels and ensure compliance with health standards.

Skills

Restaurant management experience

Communication skills

Team leadership

Customer service

Education

2-3 years restaurant management experience

Serve Safe Food Certification

Serve Safe Alcohol Certification

Job description

Join to apply for the Assistant Manager role at Applebee's Neighborhood Grill + Bar

Flynn Group, founded in 1999, manages over 460 Applebee’s restaurants across 24 states, making it the largest Applebee’s franchisee globally. As an Assistant Manager at Applebee’s Neighborhood Grill + Bar, you will play a key role in delivering an exceptional guest and staff experience.

Essential Duties and Responsibilities

• Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.
• Cultivates a culture in accordance with the Flynn Applebee’S Premier Card of our core values and beliefs.
• Ensures the immediate response and correction of all verbal guest complaints to self and staff.
• Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee’s standards.
• Maintains departmental inventory levels.
• Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.
• Effectively schedules employees to meet sales demands.
• Maintains effective safety and security programs.
• Promotes and leads restaurant organization, cleanliness and sanitation.
• Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.
• Promotes quality recruitment and referrals of potential team member and management candidates.
• Promotes Flynn | Applebee's training procedures for new managers.
• Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.
• Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.
• Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.
• Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.
• Assures compliance with company policies, practices and procedures.
• Responsible for controlling cost in assigned department.
• Compliance with local, state and federal laws, regulations and guidelines.
• Drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion.
• Responsible for preparing and submitting accurate daily paperwork.
• Assures sanitation standards meet or exceed Health Department and Flynn Applebee’s standards.
• Provides a role model for managers and employees.
• Develops self on all store related technology.
• Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant. This includes cooking on the line, expo, seating guests, bartending, etc.
• Uses the Management Development Program for continuous growth of leadership skills and proficiencies.

Education and Experience

• At least 2-3 years restaurant management experience
• Serve Safe Food and Serve Safe Alcohol Certifications also a plus

Physical Standards

• Work various shifts ranging in hours, including weekends.
• Stand and exert well-paced mobility for up to ten (10) hours in length.
• Safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight.
• Read and write to facilitate communication. Must possess finger and hand dexterity for using small tools and equipment.

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!