Assistant Manager

Applebee's Neighborhood Grill + Bar; Springfield (MA); On-site; USD 52,000 - 74,000; Full time

Job summary

A popular neighborhood restaurant chain in Springfield is seeking an Assistant Manager to oversee the daily operations of the restaurant. The ideal candidate will have 2-3 years of restaurant management experience and be adept at problem-solving and team leadership. Responsibilities include maintaining service standards, managing staff, and ensuring guest satisfaction. Compensation ranges from $18.18 to $25.71 per hour, with potential bonuses. This position requires flexibility for various shifts and physical stamina.

Qualifications

• At least 2-3 years of restaurant management experience is required.
• Serve Safe Food and Serve Safe Alcohol certifications are a plus.

Responsibilities

• Oversee restaurant operations ensuring staff and guest satisfaction.
• Handle guest complaints and resolve issues promptly.
• Maintain departmental inventory and ensure product standards.
• Promote a clean and sanitary environment.

Skills

Team leadership

Problem-solving under pressure

Customer service

Employee training

Education

2-3 years of restaurant management experience

Serve Safe Food certification

Serve Safe Alcohol certification

Job description

Join to apply for the Assistant Manager role at Applebee's Neighborhood Grill + Bar

Flynn Group, founded by Greg Flynn, began its journey with the acquisition of 8 Applebee’s restaurants in 1999. Over the next two decades Flynn Group expanded through new store openings and acquisitions, becoming the largest Applebee’s franchisee in the world with over 460 restaurants across 24 states. Flynn Group also operates a diversified portfolio of iconic restaurant brands including Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our core mission is to be the premier operator of each brand, guided by the values Care, Play, and Win as One.

Position Description

As an Applebee’s® Assistant Manager, you will oversee all day‑to‑day restaurant operations, ensuring guests and staff have a memorable experience. The role involves team leadership, problem‑solving under pressure, and maintaining high standards of service, safety, and sanitation.

Essential Duties & Responsibilities

• Ensure timely, friendly service in accordance with company guidelines and achieve unit objectives.
• Cultivate a culture aligned with Flynn Applebee's core values.
• Respond promptly to verbal guest complaints and resolve issues.
• Prioritize guest contact and complete required table visits per Flynn standards.
• Maintain departmental inventory levels.
• Ensure product preparation and presentation meet company standards through line checks.
• Effectively schedule employees to meet sales demands.
• Maintain effective safety and security programs.
• Promote and lead restaurant organization, cleanliness, and sanitation.
• Perform routine maintenance and report repairs to the General Manager or Area Director.
• Promote quality recruitment and referral of potential team members and management candidates.
• Promote Flynn Training procedures for new managers.
• Help maintain a trained staff through effective orientation, training sessions, meetings, and implementation of company policy and training systems.
• Participate in constant employee development using One‑On‑One and performance documentation, and contribute to written evaluations.
• Assess employee efficiency, provide fair feedback, and continuously work with employees on development areas.
• Monitor employee performance and document situations requiring disciplinary action.
• Assure compliance with company policies, practices, and procedures.
• Control cost in assigned department.
• Comply with local, state, and federal laws, regulations, and guidelines.
• Drive bi‑weekly or weekly food and liquor inventories at the AD/GM’s request.
• Prepare and submit accurate daily paperwork.
• Ensure sanitation standards meet or exceed Health Department and Flynn Applebee’s standards.
• Model a role for managers and employees.
• Develop self in all store‑related technology.
• Will be willing and able to work in all positions and assist in a team member position as needed, including cooking on the line, expo, seating guests, bartending, etc.
• Use the Management Development Program for continuous growth of leadership skills and proficiencies.

Education & Experience

• At least 2‑3 years of restaurant management experience.
• Serve Safe Food and Serve Safe Alcohol certifications are a plus.

Compensation

Applebee’s® Assistant Managers earn $18.18 to $25.71 per hour, approximately $51,994 to $73,530 annually based on a 50‑hour work week, with potential monthly bonus where applicable.

Physical Standards

• Work various shifts, including weekends.
• Stand and exert mobility for up to ten hours.
• Safely lift up to 50 pounds.
• Read and write to facilitate communication.
• Possess finger and hand dexterity for use of small tools and equipment.

Equal Opportunity Employer

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team.