Assistant Manager

Common Bond Cafe; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid training

Job summary

El Bolillo Bakery in Houston seeks an Assistant Manager to oversee daily operations, ensuring outstanding guest service and strict adherence to company standards.

You will supervise Shift Leaders and hourly staff, help recruit and train, manage schedules and cash handling, and support the General Manager to improve quality, safety, and guest satisfaction.

A flexible schedule, professional demeanor, and conversational Spanish are required to connect with guests and staff.

Qualifications

• High school diploma or GED required.
• Conversational Spanish preferred to communicate with guests and staff.
• Ability to read, write, and verbally communicate effectively.
• Proficient math skills and comfort with numbers.
• Proficient computer skills for POS and reporting.
• Willingness to work a flexible schedule, including extended hours.

Responsibilities

• Oversee daily restaurant operations to ensure quality food, service, and sanitation.
• Supervise Shift Leaders and hourly staff; Direct daily work assignments.
• Recruit, interview, hire, and train staff; conduct performance reviews.
• Hold staff meetings; provide coaching and counseling as needed.
• Adjust schedules to ensure full shift coverage; approve overtime.
• Review objectives with staff and General Manager; delegate tasks.
• Manage cash handling and reconcile registers; maintain records.
• Ensure compliance with company policies, procedures, and laws.

Skills

Conversational Spanish

Read & write well

Verbal communication

Proficient math

Computer skills

Flexibility in schedule

Maturity & professionalism

Friendly personality

Well-groomed

Positive attitude

Education

High school diploma or GED

Tools

None

Job description

The Assistant Manager’s primary duty is the management of the daily operations of the restaurant to ensure the overall goal of outstanding guest service. The Assistant Manager manages the day-to-day activities of Shift Leaders and other hourly staff. In the absence of the General Manager, the Assistant Manager is the highest-ranking member of the management team in the restaurant and had direct responsibility for overseeing the financial results, operations, staff development, customer service and compliance with all Company policies, procedures, standards, and specifications.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid training

Requirements:

• Willingness to work a flexible schedule, including extended hours.
• Periods of standing and walking, as necessary.
• Frequent contact with guests, requiring tact and courtesy.
• Frequent contact with subordinates, requiring direction and supervision.
• Conversational Spanish
• High school diploma or GED equivalent.
• Ability to read, write and verbally communicate well.
• Proficient math skills and comfort with numbers.
• Proficient computer skills.
• Demonstrates maturity and professional demeanor at all times.
• Friendly, outgoing personality.
• Well-groomed, professional appearance.
• Positive attitude and self-discipline.

Leadership:

• Display exemplary and professional attitude and appearance at all times.
• Listen and communicate effectively with the General Manager, Shift Leaders and hourly staff, guests, vendors, and the community.
• Conduct management and staff meetings, as directed by the General Manager.
• Follow the General Manager’s direction and accomplish the objectives set by the General Manager.
• Review the objectives with Shift Leaders and hourly staff as necessary.
• Delegate appropriate tasks and responsibilities as necessary.
• Resolve employee complaints, questions or concerns as necessary.

Management:

• Recruit, interview, select and hire quality staff for all positions.
• Conduct orientation and train Shift Leaders and other hourly staff to ensure employees perform their respective jobs.
• Perform performance reviews of Shift Leaders at General Manager’s request and other hourly staff on a regular basis. Provide ongoing feedback, coaching, and counseling to Shift Leaders and hourly staff regarding areas such as production, efficiency, and professionalism.
• Perform counseling, disciplinary action or termination of employment of Shift Leaders and other hourly staff.
• Recommend any promotion, advancement, or other status change of Shift Leaders and other hourly staff to General Manager.
• Adjust work schedules and hours of work of Shift Leaders and hourly staff, as needed, to ensure all shifts are covered. Recommend any scheduling or shift changes to General Manager.
• Approve overtime as necessary for hourly staff.

Operations:

• Oversee all day-to-day restaurant operations to ensure Company standards for quality food, service, and sanitation are met.
• Manage and supervise Shift Leaders and hourly staff.
• Assign and direct daily work responsibilities for staff.
• Order inventory for all areas and operations to ensure the restaurant is stocked with appropriate levels of product.
• Reconcile cash registers at open and close of each shift.
• Maintain all records as required by Company policies and procedures, and in compliance with state and federal law.
• Maintain staff compliance with Company policies, procedures, standards, and specifications.
• Maintain staff compliance with state and federal laws governing safety and food handling.

El Bolillo Bakery started out as a small Mexican bakery in the Greater Heights area of Houston. Over time the bakery became popular due to its hundreds of everyday fresh pastries and great customer service. Soon, business out grew the small building the bakery started in and construction started for a bigger bakery across the street. Following the momentum of growing popularity, another location was opened in the South side of Houston off of S. Wayside. It has become part of the Houston East End Chamber of Commerce and has remained active within the Community surrounding it.