Assistant Manager

LaMar's Donuts and Coffee; Highlands Ranch (CO); On-site; USD 22,730 - 23,074; Full time

Job summary

LaMar's Donuts and Coffee in Highlands Ranch, CO is seeking an Assistant Manager to supervise staff and run shifts when Store/General Manager is not on duty. You will interact with customers to ensure a satisfactory experience and help manage daily operations.

Responsibilities include opening/closing, scheduling, training, cash handling, and enforcing food safety standards. This role requires strong leadership and excellent customer service.

Qualifications

• Must be at least 18 years old.
• Open availability to run all shifts.
• Open and close the store as necessary.
• Hire and fire staff under supervision.
• Create and manage crew schedules.
• Supervise staff for customer satisfaction.
• Train new crew on food prep and serving.
• Provide food safety and sanitation guidance.

Responsibilities

• Open and close the store as necessary.
• Hire and fire staff under supervision.
• Create and manage crew schedules.
• Supervise staff to ensure customer satisfaction.
• Train crew on food prep and serving.
• Maintain equipment and report shortages or issues.
• Handle payments including loyalty and gift cards.
• Address customer complaints and suggestions.
• Perform other duties as assigned.

Skills

Open communication

Customer service

Staff supervision

Cash handling

Food safety

Training

Time management

Problem solving

Professionalism

Job description

Job Title: Assistant Manager

Pay: $16.50-$16.75/hour + tips

Location: Highland's Ranch, CO

Reports To: General Manager and/or Store Manager

FLSA Status: Non-Exempt

Summary: Supervise the staff and run the shifts when the Store Manager and/or General Manager is not on duty; direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.

Duties and Responsibilities

• Must have open availability and be able to run all shifts around the Store Manager and General Managers’ schedules. Must be at least 18 years of age.
• Open and close the store as necessary.
• Make mid-day bank deposit runs.
• Hire and fire staff as necessary, often times under the direction of the store manager and/or general manager.
• Create and hand over crew schedules and ensure that they are followed properly.
• Supervise staff to make sure that they perform their duties with customer satisfaction in mind.
• Train new crew members to handle food preparation and serving duties as necessary.
• Provide workers with information on food safety, sanitation, personal hygiene and any company policies, procedures, standards, and processes.
• Inspect food supplies, dishware and flatware and food preparation equipment to ensure quality and standards.
• Assist with inventory control of food, equipment, and supplies and report any shortages or inconsistencies to the designated staff.
• Keep an eye on operational issues such as theft and wastage and establish protocols to minimize them.
• Ensure that kitchen equipment is maintained on a regular basis and arrange for repairs in a timely manner.
• Make reports of equipment wear and tear and sanction purchase of new equipment.
• Ensure that food portions and courses are appropriate before they are served to customers.
• Assist in processing payments through the cash register, credit card terminals, and also with loyalty and gift card transactions.
• Listen and address customers’ complaints and suggestions
• Perform other duties as assigned.

Skills

• Oral Communication Skills
• Written Communication Skills
• Technical Communication
• Customer Relations
• Customer Service
• Diplomacy
• Math Aptitude
• Organization
• Professionalism
• Presentation
• Reading Skills
• Computer Literacy
• Keyboard Skills
• Supervisory Skills (2-5+ people)

Certifications / Licenses

• Valid Driver’s License - must meet insurance underwriting requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability, behavior and character required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

Ability to read, analyze, and clearly interpret general business operations in English. Ability to clearly and effectively communicate/present information and respond to questions from corporate headquarters, regional manager, customers, and the general public. Ability to supervise and train newly hired staff effectively.

Reasoning Ability

Ability to define problems and determine solutions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, talk or hear and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include peripheral vision and ability to adjust focus.

Equal Employment Opportunity

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.