Shift Manager

LaMar's Donuts and Coffee; Wichita (KS); Sur place; USD 14 464 - 24 108; Plein temps

Résumé du poste

LaMar's Donuts and Coffee in Wichita, KS is seeking a Shift Manager to supervise staff and run shifts when the Store Manager is not on duty. You will direct daily routines, interact with customers, and ensure a satisfactory experience.

Responsibilities include opening and closing, scheduling, training, food safety, inventory, and cash handling. You will coordinate with store leadership, address customer concerns, and maintain quality standards to support smooth store operations.

Qualifications

• Ability to read and interpret business operations and communicate clearly.
• Experience supervising a team and ensuring customer satisfaction.

Responsabilités

• Open and close the store as needed.
• Hire and fire staff under direction of management.
• Create and distribute crew schedules and ensure adherence.
• Supervise staff to maintain customer satisfaction.
• Train new crew on food preparation and serving duties.
• Provide guidance on food safety, sanitation, and company policies.
• Assist with inventory and report shortages or discrepancies.
• Oversee cash handling and payments processing.
• Address customer complaints and feedback.
• Perform other duties as assigned.

Connaissances

Oral Communication

Written Communication

Customer Service

Organization

Supervisory Skills

Computer Literacy

Keyboard Skills

Description du poste

Job Title: Shift Manager

Reports To: General Manager and/or Store Manager

FLSA Status: Non Exempt

Pay: $10.50 to $17.50/hour: tips possible

Summary

Supervise staff and run shifts when the Store Manager and/or General Manager is not on duty; direct other employees through their daily routines and interact with customers to ensure they have a satisfactory experience.

Duties And Responsibilities

Duties and responsibilities include the following. Other duties may be assigned.

• Must have open availability and be able to run all shifts around the Store Manager’s and General Manager’s schedules. Must be at least 18 years of age.
• Open and close the store as necessary.
• Make mid-day bank deposit runs.
• Hire and fire staff as necessary, often under the direction of the Store Manager and/or General Manager.
• Create and distribute crew schedules and ensure they are followed properly.
• Supervise staff to ensure they perform their duties with customer satisfaction in mind.
• Train new crew members to handle food preparation and serving duties as necessary.
• Provide workers with information on food safety, sanitation, personal hygiene, and company policies, procedures, standards, and processes.
• Inspect food supplies, dishware, flatware, and food preparation equipment to ensure quality and standards are met.
• Assist with inventory control of food, equipment, and supplies, and report any shortages or inconsistencies to the designated staff.
• Monitor operational issues such as theft and waste and establish protocols to minimize them.
• Ensure that kitchen equipment is maintained on a regular basis and arrange for repairs in a timely manner.
• Report equipment wear and tear and approve the purchase of new equipment.
• Ensure that food portions and courses are appropriate before they are served to customers.
• Assist in processing payments through the cash register, credit card terminals, and loyalty and gift card transactions.
• Listen to and address customers’ complaints and suggestions.
• Perform other duties as assigned.

Skills

• Oral Communication Skills
• Written Communication Skills
• Technical Communication
• Customer Relations
• Customer Service
• Diplomacy
• Math Aptitude
• Organization
• Professionalism
• Presentation
• Reading Skills
• Computer Literacy
• Keyboard Skills
• Supervisory Skills (2 to 5+ people)

Certifications/Licenses

Valid Driver’s License - must meet insurance underwriting requirements.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability, behavior and character required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

Ability to read, analyze, and clearly interpret general business operations. Ability to clearly and effectively communicate/present information and respond to questions from corporate headquarters, regional manager, customers, and the general public. Ability to supervise and train newly hired staff effectively.

Reasoning Ability

Ability to define problems and determine solutions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, talk or hear and taste or smell. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include peripheral vision and ability to adjust focus.

Equal Opportunity Statement

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.