Assistant Manager

Monro, Inc.; Frederick (MD); On-site; Full time

Job summary

A leading automotive service provider is seeking an Assistant Manager to oversee store operations and ensure exceptional service. This full-time role involves managing guest appointments, supporting technicians, and achieving sales goals while fostering customer loyalty. Ideal candidates will have retail experience, strong leadership skills, and a commitment to high-quality service in a fast-paced environment.

Benefits

Performance incentives

Paid vacation and holidays

Reimbursement for ASE and Inspection Licenses

401(k) eligibility

Direct Deposit

Employee Discounts

Healthcare, Vision, Dental

Career growth opportunities

Qualifications

• At least two years of retail experience or equivalent.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Manage store operations and ensure high-quality service.
• Assist in achieving sales goals through product recommendations.
• Oversee inventory management and technician workflow.

Skills

Leadership

Problem Solving

Customer Service

Effective Communication

Education

High School Diploma or equivalent

Job description

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Company Description

Company Info:

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, with a people-first approach where every guest and teammate is valued.

Headquartered in Rochester, New York, since 1957, we have grown to nearly 1,300 auto repair shops and tire dealers across 32 states, supporting 16 brands. Our mission is to provide high-quality tire and auto service, aiming to be America’s leading auto and tire centers.

Job Description

About The Role:

The Assistant Manager is a full-time, hourly position serving as a key holder and manager on duty in the absence of the Store Manager. Responsibilities include managing store operations, ensuring high-quality service, meeting performance goals, and assisting in team leadership.

Responsibilities:

1. Schedule guest appointments efficiently to optimize technician productivity.
2. Assist in achieving sales goals through product recommendations and promotions.
3. Address guest needs in sales, service, and complaints to ensure satisfaction.
4. Build customer loyalty and retention through relationship management.
5. Support technicians in communicating repair needs to guests.
6. Maintain store cleanliness and condition to company standards.
7. Oversee inventory management, including pulling and stocking parts and tires.
8. Guide and oversee technicians, assisting with services and repairs as needed.
9. Organize workflow to utilize technician skills effectively.
10. Adhere to all safety, environmental, and company policies and standards.
11. Perform Store Manager functions as needed.
12. Perform other duties as assigned.

Compensation ranges from $17 to $25 per hour, based on experience, with additional incentives and bonuses.

Qualifications:

• High School Diploma or equivalent
• At least two years of retail experience or equivalent
• Flexible availability including evenings, weekends, and holidays
• ASE certification and State Inspection License preferred
• Leadership and motivational skills
• Strong problem-solving, inventory management, and customer service skills
• Effective communication skills
• Valid driver’s license and ability to operate customer vehicles

Profile Summary:

• Basic automotive maintenance and tire service skills
• Data collection and problem-solving ability
• Ability to interpret instructions
• Customer service and sales focus
• Excellent communication and organizational skills

Work Environment & Physical Requirements:

Work is performed in an automotive shop environment with exposure to noise, weather, chemicals, and physical demands such as lifting up to 50 lbs., standing, walking, reaching, and bending.

Benefits:

• Performance incentives
• Paid vacation and holidays
• Reimbursement for ASE and Inspection Licenses
• 401(k) eligibility
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, Dental
• Career growth opportunities

Additional Information

Monro is an equal opportunity employer. We support career development through training, certifications, and Monro University programs.

Job Details:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Management
• Industry: Automotive