Account Coordinator

Bevara Building Services; City of Pewaukee (WI); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health benefits

Free on-site parking

Internal advancement opportunities

401(k) retirement plans

Paid Time Off and holidays

Job summary

Bevara Building Services is seeking an Account Coordinator to support field operations, coordinate schedules and dispatch, and maintain service quality. The role bridges clients, technicians, and internal teams to ensure smooth communication and problem solving.

Based in Wisconsin, the position offers a hybrid work model (3 days in-office, 2 days remote) with opportunities for professional growth and process improvement initiatives within a collaborative team.

Qualifications

• 1–2 years of experience in operations support.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong organizational, multitasking, and problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Strong communication with clients and technicians.

Responsibilities

• Schedule and dispatch building engineers and maintenance staff.
• Create, assign, and monitor work orders for field technicians.
• Primary point of contact for field technicians.
• Coordinate outside vendors as needed.
• Manage high volume of service requests and ensure timely resolution.
• Verify timesheets and mileage reimbursements weekly.
• Collaborate with Regional Managers on priorities.
• Provide after-hours support for emergencies.
• Help develop SOPs and process improvements.
• Perform other operational support duties.

Skills

Operations support

MS Office

Organization

Communication

Education

Associate/Bachelor degree in Business or related field

Tools

CMMS/Dispatch systems

Job description

About this position

Description:

Bevara Building Services was named a Named “Top Places to Work” and one of the “Fastest Growing Companies.

Bevara Building Services focuses on empowering our team members with the tools and support they need to reach their professional aspirations. We foster a vibrant, interactive team culture that values collaboration. We promote a healthy work-life balance and pride ourselves on working hard while also enjoying our time together!

Be a part of something big and join our team!

About the Position:

The Account Coordinator supports field operations across assigned markets, ensuring seamless communication and problem-solving between clients, field technicians, and internal teams.

This is a hybrid role offering 3 days onsite in the office and 2 days from home each week.

Reporting to the Director of Operations, this role manages work orders, scheduling, dispatching, and vendor coordination while maintaining service quality, operational efficiency, and customer satisfaction.

Essential Job Responsibilities:

• Schedule and dispatch building engineers, mobile maintenance engineers, and flex engineers, balancing workload priorities and urgent service needs.
• Create, assign, and monitor work orders for field technicians and engineers.
• Serve as the primary point of contact for field technicians, ensuring prompt and professional communication.
• Assist technicians with coordinating outside vendors as required.
• Manage a high volume of service requests, ensuring timely resolution and service quality.
• Verify and assist with technician’s time sheets and mileage reimbursement on a weekly basis.
• Collaborate with Regional Engineering Managers to align service expectations and operational priorities for field staff.
• Provide after-hours support for emergency situations as needed.
• Help develop, update, and improve Standard Operating Procedures (SOPs).
• Perform additional operational support duties as assigned.

Requirements:

• High School Diploma, GED, or equivalent required.
• 1–2 years of experience in operations support.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and related applications required.
• Strong organizational, multitasking, and problem-solving skills.
• Ability to thrive in a fast-paced and dynamic work environment.
• Strong communication skills with the ability to interact professionally with both clients and technicians.

Preferred Qualifications:

• Experience working in facilities services, building operations, or field service coordination.
• Familiarity with electronic work order management systems.
• Prior exposure to vendor management and service-level compliance.
• Knowledge of industry-related software platforms, including CMMS or dispatch management systems.
• Demonstrated ability to support process improvements and develop operational best practices.
• Experience in a fast-paced, high-volume service environment preferred.
• Bilingual or multilingual communication skills.
• Associate’s or Bachelor’s degree in Business Administration, Facilities Management, Operations, or related field.

Pre-Employment Requirements:

• Drug screening
• Background check

Benefits and Perks

• Comprehensive health benefits for employees and their families.
• Free on-site parking
• Internal advancement opportunities
• 401(k) retirement plans with company
• Paid Time Off (PTO) and holidays.

Bevara Building Services provides equal employment to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.