Assistant Manager

Barrett Business Services, Inc.; Fontana (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical – Aetna and Kaiser Permanente

Dental

Vision

Telehealth

Company-paid Life insurance

AD&D Insurance

Short-Term Disability

Long-Term Disability Insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

PTO 10 days

7 Company-Paid Holidays

Employee Assistance Program (EAP)

401(k) match 4%

Annual compensation review

Job summary

Satellite Management in Fontana, CA is seeking an Assistant Community Manager for an apartment community. You will help oversee operations, rent collection, maintenance coordination, and financial processes to ensure a positive living environment.

The role involves team leadership, vendor coordination, and supporting a Community Manager with daily management and marketing efforts. Growth opportunities and a comprehensive benefits package are included.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years of related experience; experience in residential property management preferred.
• Previous experience with Yardi Voyager system a plus.
• Proficient with computers, Windows (Word, Excel, PowerPoint), Internet and email, and other relevant applications.

Responsibilities

• Ensure that all rents are collected when due, and posted in a timely manner.
• Close out the month with a delinquency level no higher than indicated by the Community Manager.
• Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out; complete deposit accounting move-out statements.
• Accurately complete monthly pre-close and close-out process and make necessary corrections.
• Assist in oversight of renewal and resident retention program, distribute and follow up on renewal notices.
• Assume Community Manager duties in absence of immediate supervisor in accordance with company and community guidelines.
• Performs duties of a Leasing Professional when directed and/or required.
• Assists with vendor/contractor communications concerning work scheduling, billings, vendor relations and certifications of insurance.

Skills

Customer service

Multitasking

Analytical

Time management

Education

High School Diploma or equivalent

Tools

Yardi Voyager

Job description

• EEO Class: Administrative Support Workers
• Hourly Rate: $23.00 to $27.00

Join our D.R.I.V.E.N Team at Satellite Management!

At Satellite Management, we recognize that our associates are the foundation of our success. We are committed to delivering outstanding services to our customers while fostering an environment that encourages growth and opportunity. Our Apartment Community located in Fontana, CA is currently seeking a talented Assistant Manager to be part of our dynamic team. If you are looking for a rewarding career with a company that values your contributions, we invite you to apply and help us drive excellence together!

Pay Scale: $23.00 - $27.00

Benefits Include:

Medical – Aetna and Kaiser Permanente offered; dental, Vision, including Telehealth support

Company-paid Life, AD&DD, Short-Term Disability, and Long-Term Disability Insurance

Option of Health Savings Account (HSA), and Flexible Spending Accounts (FSA)

PTO Program (10 days, annual accrual)

7 Company-Paid Holidays

Employee Assistance Program (EAP)

401(k) match program 4%

Annual compensation review

Development

Professional development and training opportunities

Cross-training opportunities

Tuition reimbursement for courses related to real estate licensing for selected positions

Annual performance reviews

The Assistant Community Manager works with the Community Manager to oversee the operational and financial aspects of a property. The Assistant Community Manager assists the Community Manager in the oversight of the community, providing the necessary leadership, guidance, and motivation to ensure a positive working environment and quality community living, and manages the process of rent collection, maintenance, delinquency, and other accounting responsibilities as needed. Successful Assistant Community Managers will have a proven ability to multitask, analytical and time management skills, and be customer-focused.

Primary Duties and Responsibilities:

Ensure that all rents are collected when due, and posted in a timely manner; issue appropriate notices when necessary (late payments, eviction notices, returned check notifications, etc.)

Close out the month with a delinquency level no higher than indicated by the Community Manager of the community

Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out; complete deposit accounting move-out statements

Accurately complete monthly pre-close and close-out process and make necessary corrections

Assist in oversight of renewal and resident retention program, distribute and follow up on renewal notices

Assume Community Manager duties in absence of immediate supervisor in accordance with company and community guidelines

Performs duties of a Leasing Professional when directed and/or required

Assists with vendor/contractor communications concerning work scheduling, billings, vendor relations and certifications of insurance

Manages accounts payable for community, submits all approved invoices to corporate office for payment following company guidelines

Maintains a professional, friendly, and inviting atmosphere at the community

Accurately maintains prospect, traffic and rental record logs and all pertinent leasing data

Responsible for maintaining organized, accurate, and up to date files for all residents; performs filing for the office as needed when not leasing

Maintains thorough and accurate product knowledge of the community and that of the major competitors through site visits, tours, shops, telephone surveys and follow-ups

Ensures the entire office environment is professional, clean, well-organized, and meets all safety standards

Works with colleagues and the Community Manager to develop and implement sales and marketing strategies

Physically inspects property when out on grounds and picks up litter as needed, letting Grounds and Maintenance staff know of any possible issues

Performs a spiff of all vacant apartment homes to show the unit rent-ready (smells good, looks good, and creates an environment that a prospect wants to call home)

Accepts service requests from current residents and coordinates completion with Maintenance staff, following up to ensure customer satisfaction

Attends work as scheduled to support the ongoing success of the company

Other duties, responsibilities, and special projects as assigned

Qualifications:

High School Diploma or equivalent required

Minimum of three years of related experience; experience in residential property management preferred

Previous experience with Yardi Voyager system a plus

Proficient with computers, Windows (Word, Excel, PowerPoint), Internet and email, and other relevant applications