Assistant Manager

Dunkin' Donuts; Cumming (GA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Dunkin’ Donuts is hiring an Assistant Manager to support the Restaurant Manager, supervise shift leaders, and drive guest experience in a fast-paced setting. The role involves leading team meetings, upholding brand standards, and coordinating training and coaching across the crew.

Ideal candidates will show strong leadership, customer service excellence, and a proven ability to manage operations with a focus on safety and profitability.

Qualifications

• Experience leading restaurant teams or shift teams.
• Strong ability to coach and develop staff.
• Excellent guest service orientation and communication skills.

Responsibilities

• Support the Restaurant Manager and lead team meetings.
• Oversee Brand Training Programs, scheduling, training, and certification of staff.
• Ensure brand standards, recipes and systems are executed consistently.

Skills

Team leadership

Guest service

Communication

Training & development

Time management

Problem solving

Job description

IDH Alliance, DUNKIN’ is currently hiring for an Assistant Manager to join our team!

Overview

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all the duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include

• Able to perform all responsibilities of restaurant team members
• Lead team meetings, along with Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable
• Execution of Point of Purchase instore set up per Brand standards
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Support RM in assigning staff and deployment
• Support to RM in completion of supplier and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include

• Recruit, hire, onboard and develop restaurant team members
• Assist team and shift lead performance appraisal process
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Key Competencies

• Good analytical skills and business acumen
• Works well with other in a fun fast paced team environment
• Ontime, demonstrates honesty and positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their

affiliates. Any information you submit will be provided solely to the franchisee.

be your only employer. Franchisees are independent business owners who are solely responsible for their

own employees and set their own wage and benefit programs that can vary among franchisees.