Assistant Manager

Dunkin' Donuts; Baltimore (MD); Hybrid; USD 41,000 - 55,000; Full time

Job summary

Dunkin' Donuts is seeking an Assistant Restaurant Manager to support the Restaurant Manager, Shift Leaders, and team in daily operations at a Dunkin’ restaurant. The role emphasizes guest experience, brand standards, and profitability, with responsibilities including training, safety, and inventory management.

Ideal candidates will have leadership experience in retail or hospitality, basic math and financial skills, and fluent English.

Qualifications

• Basic computer skills required.
• Fluent in spoken and written English.
• Basic math and financial management skills.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Assist Restaurant Manager in daily operations and guest experience.
• Support floor operations and brand training programs.
• Provide strong, positive leadership to team for friendly guest experiences.
• Implement new product rollouts, training, and marketing with RM.
• Maintain safety, sanitation, and compliance with laws.
• Help control costs to maximize profitability.
• Complete inventory periodically as directed by franchisee.
• Manage cash handling and adhere to cash policies.
• Coordinate with Dunkin Brands Field Operations as needed.
• Onboard and develop restaurant team members; coach to drive sales and profitability.

Skills

Basic computer skills

Fluent English

Basic math

Leadership experience

Job description

Franchise Organization: Franchise Management Services

Reports To: Restaurant Manager

Pay Rate: $23 / hr

Overview

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.

They performs all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Onboard and develop restaurant team members
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality

Key Competencies

• Good analytical skills and business acumen
• Works well with other in a fun fast paced team environment
• On time, demonstrates honesty and positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.