Assistant Manager

SHM LLC; City of Rochester (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

SH Management is seeking a reliable Assistant Property Manager to help oversee the daily operations of our multi-unit residential communities. This role supports leasing, compliance, resident relations, and site operations to ensure the property runs efficiently and meets ownership goals.

You will assist with day-to-day property operations, ensure HUD and LIHTC compliance, coordinate unit turnovers, handle rent collections, and supervise vendors under the guidance of the Property Manager.

Qualifications

• High school diploma is required; COS/Tax Credit certifications are a plus.
• 2–3 years of experience in residential property management.
• Familiarity with HUD, LIHTC, and Section 8 programs and Fair Housing laws.

Responsibilities

• Assist with day-to-day property operations, leasing, and resident services.
• Process compliance with HUD and LIHTC/affordable housing requirements.
• Help prepare for property inspections and audits.
• Maintain accurate resident files and computer records.
• Conduct site inspections and report maintenance issues.
• Coordinate unit turnover and show vacant apartments to prospective tenants.
• Process rent collections and handle delinquent accounts.
• Respond to emergencies and assist with incident documentation.
• Supervise vendors and site staff when needed.
• Perform other tasks assigned by the Property Manager or Regional Manager.

Skills

Communication skills

Organizational skills

Customer service

Education

High school diploma

COS / Tax Credit certifications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

About the Role:

SH Management is seeking a reliable and detail-oriented Assistant Property Manager to help oversee the daily operations of our multi-unit residential communities. This role supports the Property Manager with leasing, compliance, resident relations, and site operations to ensure the property runs efficiently and meets ownership goals.

What You’ll Do:

• Assist with day-to-day property operations, leasing, and resident services
• Process all compliance with HUD and LIHTC/affordable housing requirements
• Help prepare for property inspections and audits
• Maintain accurate resident files and computer records
• Conduct site inspections and report maintenance issues
• Coordinate unit turnover and show vacant apartments to prospective tenants
• Process rent collections and handle delinquent accounts
• Respond to emergencies and assist with incident documentation
• Supervise vendors and site staff when needed
• Perform other tasks assigned by the Property Manager or Regional Manager

What We’re Looking For:

• High school diploma (required); industry training or certifications (COS, Tax Credit) a plus
• 2–3 years of experience in residential property management
• Working knowledge of affordable housing programs (HUD, LIHTC, Section 8)
• Familiarity with Fair Housing laws and property compliance
• Professional appearance and excellent communication skills
• Organized, dependable, and customer-service oriented