Assistant Manager

SERVE Hospitality Group; City of Pewaukee (WI); On-site; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Flexible scheduling

Tips included

Career growth

Paid training

Employee discounts

Benefits package

Job summary

SERVE Hospitality Group is hiring an Assistant General Manager to partner with the General Manager and drive operational excellence across a multi-unit cafe portfolio. You will develop high‑performing teams, deliver outstanding guest experiences, and ensure daily cafe operations run smoothly.

The role emphasizes leadership presence, coaching, and hands-on involvement in hiring, training, scheduling, and cost control, with opportunities for advancement within a growing brand.

Qualifications

• Hospitality-driven leadership with ability to coach and motivate teams.
• Strong communication skills with guests and staff across shifts.
• Experience in fast-paced restaurant environments; able to make quick, sound decisions.

Responsibilities

• Lead and coach team members during every shift.
• Provide friendly, accurate, and efficient service while addressing guest concerns.
• Ensure food safety, cleanliness, and brand standards are maintained.
• Oversee opening, mid-shift, and closing procedures with accountability.
• Assist with hiring, onboarding, and ongoing training to build bench strength.
• Support labor, inventory, and waste reduction to meet targets.
• Collaborate with General Manager on sales and cost-control initiatives.
• Foster a hospitality-first culture where teams feel supported.

Skills

Hospitality leadership

Excellent communication

Strong decision-making

Coaching mindset

Reliability & punctuality

Flexible scheduling

Active/physical work

Education

High school diploma or equivalent

Job description

Company Overview

At SERVE Hospitality Group, it’s more than smoothies—it’s about serving smiles, one guest at a time. Built on hospitality, connection, and community, every interaction is a chance to brighten someone’s day.

SERVE Hospitality Group

proudly operates 30+ Tropical Smoothie Cafe locations and is rapidly growing. As a fast-scaling, multi-unit franchisee, we’re expanding this nationally recognized brand with bold energy and purpose. Backed by a strong development pipeline and committed internal capital, we’re building a culture-driven, high-performance business that blends speed, discipline, and operational excellence.

About the Role

Join a people‑first, hospitality‑driven team where leadership, energy, and positivity set the tone. As an Assistant General Manager, you’ll partner with the General Manager to drive operational excellence, develop high‑performing teams, and deliver outstanding guest experiences—ensuring the café operates at its best every day.

Why Join Us?

• Competitive hourly pay of $15 - 17 per hour plus tips! Compensation is based on availability and experience*
• Work-life balance with flexible scheduling and consistent closing times (9 pm)
• Clean, healthy environment – no fryers, no grease, just fresh ingredients
• Career growth opportunities with clear internal promotion pathways
• Fun, fast-paced atmosphere with room for creativity
• Employee perks with paid training, team rewards, and exclusive discounts
• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match(eligibility based on tenure, age, and hours requirements)

Key Responsibilitie s:

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid‑shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality‑first culture where teams feel supported and empowered.

Our Ideal Candidate:

• Hospitality‑driven leader with a positive, hands‑on approach.
• Excellent communicator who connects easily with guests and team members.
• Strong decision‑maker who stays calm, resourceful, and solutions‑focused in a fast‑paced environment.
• Coaching mindset with the ability to set expectations, give feedback, and recognize great performance.
• Reliable and punctual team members with dependable work habits.
• Comfortable being active with frequent standing, walking, and light lifting
• Flexible with scheduling, including evenings and weekends.
• Minimum age 18; high school diploma or equivalent required (some college a plus)
• Legally authorized to work under State and Federal guidelines.
• Previous restaurant leadership experience in QSR or fast casual (1+ year required; 2+ years preferred)

Join Our Team

Apply today and start your adventure with SERVE Hospitality Group. Let’s blend up some brilliance together!

SERVE Hospitality Group is an Equal Opportunity Employer.