Assistant Manager

T & M Hardware & Rental; Ellwood City (Lawrence County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Locally owned and operated

Career Advancement Opportunities

Employee discounts

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

T & M Hardware & Rental is seeking an Assistant Manager to help lead our sales team and deliver outstanding customer service in a fast-paced hardware store setting.

You will support the store manager in daily operations, training staff, handling inventory, and ensuring safety and policy compliance while driving sales and community engagement.

Qualifications

• Outstanding customer service skills and a professional attitude.

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project.
• Assist the store manager in opening and closing the store.
• Foster teamwork among the staff. Encourage the team to meet high standards of customer service and contribute to the overall success of the business.
• Assist in taking regular inventory of stock.
• Immediately respond to customer complaints and resolve as best as possible.
• Manage store operations and staff in the store manager's absence.
• Ensure compliance with all store policies and safety standards.
• Assist in merchandising the store, including setting planograms, endcaps, power aisle displays, and other merchandising.
• Help maintain signage, including putting up and taking down promotional signage.
• Participate in ordering inventory and pricing.
• Train and monitor training of sales associates and cashiers.
• Help store staff with daily tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend and occasionally lead staff meetings.
• Be able to suggest and initiate change to improve business processes and operations.

Skills

Customer service

Leadership

Sales knowledge

Team supervision

Communication

Problem solving

Education

High school diploma or equivalent

Tools

MS Word

PowerPoint

Job description

Benefits

• Locally owned and operated
• Career Advancement Opportunities
• Employee discounts
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

You might be a great fit if...

You enjoy serving others as we would like to be served.

Making the best even better.

You enjoy making a difference in your community.

You enjoy helping others.

You enjoy working in teams.

You're motivated to learn new skills.

Job Summary

Assistant managers are expected to maintain a positive representation of T & M Hardware & Rental by providing an outstanding customer service experience consistent with company values. The main task of assistant managers is to assist the store manager in overseeing an efficient, motivated, and productive sales team. Assistant managers should continually expand their knowledge of the retail industry and leadership. Their job will include, but is not limited to, the following responsibilities:

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
• Assist the store manager in opening and closing the store.
• Foster teamwork among the staff. Encourage the team to meet high standards of customer service and contribute to the overall success of the business.
• Assist in taking regular inventory of stock.
• Immediately respond to customer complaints and resolve as best as possible.
• Manage store operations and staff in the store manager's absence.
• Ensure compliance with all store policies and safety standards.
• Assist in merchandising the store, including setting planograms, endcaps, power aisle displays, and other merchandising.
• Help maintain signage, including putting up and taking down promotional signage.
• Participate in ordering inventory and pricing.
• Train and monitor training of sales associates and cashiers.
• Help store staff with daily tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend and occasionally lead staff meetings.
• Be able to suggest and initiate change to improve business processes and operations.

Qualifications

• Outstanding customer service skills and a professional attitude.
• Ability to supervise other employees and understand the fundamentals of leadership.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who is able to think independently and solve problems.
• Strong math, reading, writing, and communication skills.
• Capacity to follow through on assignments and self-motivated to stay busy throughout the day.
• Understand how to efficiently operate the store's point-of-sale system. Other computer skills include knowledge of MS Word and PowerPoint.
• Knowledge of effective sales methods and techniques.
• Ability to lift up to 80 lbs.
• Able to work a flexible schedule, including weekends and holidays.

Goals

• Continually expand knowledge of all departments in the store.
• Expand leadership and management skills.
• Expand knowledge of retail operations, including inventory management and pricing strategies.