Assistant Manager

Wingstop; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Ontario Trillium Foundation is seeking an Assistant Manager to oversee shift operations, guest experience, and brand execution in our Chicago store. You will lead the team on shifts, assign tasks, train staff, and ensure adherence to policies while delivering great guest service.

You will manage line flow, promote sales through in-store promotions, handle cash, maintain food safety standards, and resolve guest issues.

Qualifications

• Experience leading small teams on shifts.
• Experience in guest service and resolving complaints.
• Familiarity with brand standards and store policies.
• Ability to manage cash handling and daily cash procedures.

Responsibilities

• Lead team on shifts, assign tasks, provide feedback and training.
• Promote sales through in-store promotions and suggestive selling.
• Ensure security procedures and operating policies are followed.
• Open/close duties and transition responsibilities as needed.
• Maintain product quality standards and food safety practices.
• Count drawers and manage cash handling accurately.
• Handle guest issues and ensure guest satisfaction.

Skills

Leadership

Customer service

Training

Team coordination

Sales driven

Job description

As an Assistant Manager, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required