Assistant Manager

Socket.dev; Canton (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Job summary

Socket.dev seeks an Assistant Manager to assist in gym operations and deliver a premier, judgment-free member experience while driving financial success. You will recruit, train and develop staff, maintain a welcoming atmosphere and mentor Service Representatives, Trainers, and Custodians.

Responsibilities include scheduling staff, overseeing member check-ins, tours and inquiries, ensuring top customer experiences, and supporting Club Manager with staffing and budget-driven supply orders.

Qualifications

• Superior customer service experience is required.
• Experience as a Member Service Representative is preferred.
• Strong supervisory and listening skills are essential.
• Basic computer proficiency (MS Office) is required.
• CPR certification is required.
• Must be 18 years or older and have a high school diploma or GED.

Responsibilities

• Assist in recruiting, hiring and developing staff including supervisors and desk personnel.
• Maintain a welcoming atmosphere and ensure top customer service standards.
• Provide backup support to Club Manager and supervise scheduling staff.
• Oversee front desk activities, answer calls, sign-ups and tours.
• Ensure cleanliness and maintenance of the facility within budget guidance.
• Track statistics and generate weekly, monthly and annual reports.

Skills

Customer service

Staff supervision

Diplomacy & listening

Basic computer skills

CPR Certification

Problem resolution

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Benefits:

• Health insurance
• Vision insurance
• Dental insurance

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.