Assistant Manager

The Nest at Black Hawk; Black Hawk (CO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Advancement opportunities

Work at luxury glamping destination

Supportive team environment

Job summary

The Nest at Black Hawk is seeking a dependable, energetic Assistant Manager to help oversee the daily operations of our unique glamping resort in Colorado. This role provides leadership support across every department while ensuring guests receive exceptional service and the property operates efficiently.

The Assistant Manager serves as the primary leader during times when the Resort Co‑Managers are off duty and plays a key operational role during busy weekend periods.

Qualifications

• Hospitality/hotel/resort management experience preferred.
• Strong leadership and problem-solving skills.
• Excellent communication and guest service abilities.

Responsibilities

• Oversee daily resort operations across departments.
• Lead resort operations during evenings and weekends.
• Resolve guest concerns promptly and professionally.
• Coordinate staffing, training, and shift coverage.
• Maintain safety, sanitation, and presentation standards.
• Assist with staff coaching and accountability.
• Complete administrative tasks and shift reports.

Skills

Leadership

Problem solving

Communication

Guest service

Multitasking

Adaptability

Weekend availability

Job description

Assistant Manager

The Nest at Black Hawk

Pay: $25.00 per hour

Position Summary

The Nest at Black Hawk is seeking a dependable, energetic, and hospitality-focused Assistant Manager to help oversee the daily operations of our unique glamping resort. This position is designed to provide leadership support across every department while ensuring guests receive exceptional service and the property operates efficiently.

The Assistant Manager serves as the primary leader during times when the Resort Co‑Managers are off duty and plays a key operational role during busy weekend periods. This is a hands‑on leadership position that requires flexibility, initiative, and the ability to jump into any department as needed.

Responsibilities

• Assist with the daily operation of all resort departments, including:
• Front Desk
• Housekeeping
• Entertainment Dome (Restaurant & Bar)
• Laundry
• Grounds and General Operations
• Lead resort operations during evenings, weekends, and other shifts when the Co‑Managers are unavailable.
• Ensure exceptional guest service by resolving guest concerns promptly and professionally.
• Support team members by filling operational gaps wherever needed.
• Monitor cleanliness, organization, and presentation standards throughout the property.
• Assist with staff training, coaching, and accountability.
• Help coordinate daily staffing needs and operational priorities.
• Maintain safety, sanitation, and company standards.
• Support special events and resort activities.
• Perform opening and closing manager duties.
• Complete administrative tasks, reports, and shift documentation as required.

Qualifications

• Previous hospitality, hotel, restaurant, or resort management experience preferred.
• Strong leadership and problem‑solving skills.
• Excellent communication and guest service abilities.
• Comfortable working in a fast‑paced, hands‑on environment.
• Ability to multitask and adapt quickly to changing priorities.
• Available to work weekends, evenings, and holidays.
• Ability to stand, walk, lift up to 50 pounds, and work both indoors and outdoors.

What We're Looking For

The ideal candidate is someone who enjoys leading by example and isn't afraid to roll up their sleeves. One moment you may be assisting guests at the Front Desk, the next helping Housekeeping prepare domes, supporting the Entertainment Dome during a rush, or ensuring laundry operations stay on schedule. Every day is different, and teamwork is essential.

Compensation & Benefits

• Starting Pay: $25.00 per hour
• Full-time position
• Opportunities for advancement within a growing hospitality company
• Work in one of Colorado's most unique luxury glamping destinations
• Collaborative and supportive team environment