General Manager

Nova Guides; Red Cliff (CO); On-site; USD 81,200 - 110,600; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Annual performance bonus

Paid vacation

Parental leave

Tuition reimbursement

Discounts at properties

Job summary

Nova Guides at Camp Hale in Red Cliff, Colorado, seeks a General Manager to lead all aspects of operations across lodging, food and beverage, outdoor adventures, events, retail, and marketing. You will build high-performing teams, drive revenue growth, ensure safety and guest service excellence, and foster partnerships with community organizations while maintaining compliance.

A Bachelor's degree or equivalent with 5+ years in hospitality or hotel management is required; a valid driver's license

Qualifications

• Bachelor's degree or equivalent experience.
• At least five years in hospitality or hotel management including food service, lodging, and retail.
• Experience managing facilities maintenance and projects.
• Outdoor adventure familiarity and safety practices preferred.
• Strong stakeholder relationships and guest-service focus.

Responsibilities

• Lead all aspects of operations, including lodging, food and beverage, outdoor adventures, events, retail, sales and marketing.
• Champion a culture of safety, service excellence, and continuous improvement while developing high-performing teams and delivering exceptional guest experiences.
• Drive revenue growth and business performance through planning, financial oversight, and operational execution.
• Build relationships with community partners, tourism organizations, and industry stakeholders.
• Ensure compliance with company policies, standards, and regulatory requirements while supporting daily operations.
• Operate company vehicles as needed to support business operations.

Skills

Leadership

Communication

Team-building

Guest service

Safety culture

Education

Bachelor's degree or equivalent experience

Job description

The opportunity

Delaware North Parks and Resorts is hiring a General Manager to lead Nova Guides at Camp Hale in Red Cliff, Colorado. As the operational leader, you will drive revenue growth, operational excellence, and exceptional guest experiences across a premier outdoor recreation destination. We are seeking an inspiring, hands-on leader who thrives in dynamic environments, builds high-performing teams, and delivers unforgettable outdoor experiences. If you're ready to lead a one-of-a-kind adventure destination and make a lasting impact on guests, team members, and business performance,

Pay

Minimum - Anticipated Maximum Base Salary: $81,900 - $110,600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Lead all aspects of operations, including lodging, food and beverage, outdoor adventures, events, retail, sales and marketing, facilities, finance, and human resources.
• Champion a culture of safety, service excellence, and continuous improvement while developing high-performing teams and delivering exceptional guest experiences.
• Drive revenue growth and business performance through strategic planning, financial oversight, and operational execution.
• Build and maintain strong relationships with community partners, tourism organizations, and industry stakeholders.
• Ensure compliance with Delaware North policies, standards, and regulatory requirements while supporting daily operations.
• Operate company vehicles as needed to support business operations.

More about you

• Bachelor's degree or equivalent experience.
• At least five years of experience in hospitality or hotel management, including food service, lodging, and retail; preferably with experience in outdoor adventure and event managment.
• Experience managing facilities maintenance and projects.
• A passion for the outdoors with familiarity of the safety standards, equipment maintenance, and emergency response practices essential in high-risk adventure settings is preferred
• Ability to develop and maintain transparent, effective, and positive relationships with key stakeholders.
• A commitment to excellence in guest service.
• Strong organization, communication, analytical, and team-building skills.
• Must possess a valid driver's license.

Shift details

• Days
• Weekends
• Holidays
• Events
• M_F

Source: Hospitality Online