Assistant Manager

Easterseals-Goodwill Northern Rocky Mountain, Inc.; Billings (MT); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Paid Time Off

401(k) Retirement Plan + up to 4%

Tuition Assistance

Flexible Spending + Health Savings

Employee Wellness Program

30% Discount at Goodwill Stores

Job summary

Easterseals-Goodwill Northern Rocky Mountain, Inc. is seeking an Assistant Manager to oversee Production and Retail operations at our Billings location. You will support the store’s performance by coaching staff, coordinating training, and assisting the manager in planning and reporting.

The role emphasizes people management, scheduling, budgeting, and safety compliance while maintaining a professional, customer-focused environment. Excellent communication and organizational skills are essential.

Qualifications

• Experience in retail management or supervisory role.
• Ability to lead staff meetings and develop staff.
• Strong interpersonal and organizational skills.
• Must read/write/speak English.

Responsibilities

• Assist manager in production and retail operations.
• Schedule staff and forecast salary expenditures.
• Prepare reports for HR, Safety, and Accounting.
• Improve communications and staff development.

Skills

Staff coaching

Communication

Leadership

Customer service

HR basics

English literacy

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Billings Heights Goodwill
Billings, MT 59105, USA

Description

Assists with all retail and production operations to achieve maximum sales potential. Perform all management tasks in the absence of the manager. Assists manager in planning and training. Presents a professional image to set an example for staff. Plays an active role in management team. Duties include, but are not limited to:

• Conducts regular staff meetings that improve communication with staff, such as daily toolbox talks, monthly department meetings, and weekly management team meetings.
• Develops a superior workforce (through the use of coaching conversations, development plans, and by taking action with any staff that are failing to meet expectations, as per HR direction)
• Reviews production results on a daily, weekly, and monthly basis
• Monitor staff productivity to establish standards/goals and take appropriate actions to correct deficiencies.
• The primary focus of Assistant Manager is in Production, however, must also be knowledgeable and proficient in Retail operations.
• Assists manager in the consistent and accurate use of staffing model to schedule staff and to forecast, plan and track salary expenditures
• Assists manager in the timely and accurate reporting (paperwork and electronic “forms”) including those related to HR, Safety/Asset Protection, and Accounting
• Responsible for store performance and meets budgets in the following areas: Revenue, payroll, controllable expenses

Requirements

• Sensitive to guest needs and wishes
• Ability to work effectively with people with disabilities or other special needs preferred
• Must have computer experience and be competent in internet use and a variety of computer software applications.
• Prefer profit and loss, sales, or cost management accountability experience.
• Must have strong interpersonal, communication, monetary, organizational, and decision-making skills.
• Must be able to read, write and speak the English language in order to communicate with staff and guests.

Physical Requirements

• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all job requirements.
• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
• Able to stand, stoop, bend, or carry for extended periods.
• Able to go up and down steps.
• Able to stand and walk entire shift.
• Tolerance to extreme changes in temperature and humidity.
• Must be able to work flexible hours, evenings, and weekends or longer shifts if needed.
• May be required to work more than 40 hours per week.
• Occasional overnight travel and weekend work required if applicable.
• Must have reliable transportation, valid driver’s license, and proof of personal vehicle insurance.
• Applicant must pass DMV check.
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• 0-2 years retail or comparable management experience

Easterseals-Goodwill offers a comprehensive & competitive benefits package including:

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.

Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.

If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.