Assistant Manager

Easterseals-Goodwill Northern Rocky Mountain; Billings (MT); Presencial; USD 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

PTO

401(k) plan + matching up to 4%

Tuition assistance

FSAs/HSAs

Employee wellness program

Store discount

Resumo da oferta

Easterseals-Goodwill Northern Rocky Mountain is seeking a dedicated Assistant Manager to oversee both retail and production operations. The role supports the manager, trains staff, and upholds a professional image while contributing to the management team.

Strong communication and organizational skills are essential for coordinating meetings, coaching staff, and driving performance. Responsibilities include monitoring production results, staffing forecasts, and timely reporting across HR,

Qualificações

• Must have strong interpersonal and communication skills.
• Must demonstrate good decision-making and organizational abilities.
• Experience in customer service or retail management is preferred.
• Must be able to read, write and speak English clearly.
• Ability to work with staff and guests with disabilities is preferred.

Responsabilidades

• Assist with all retail and production operations to maximize sales.
• Perform management tasks in the manager's absence.
• Plan and train staff and present a professional image.
• Lead regular staff meetings and development initiatives.
• Monitor production results and staff productivity.
• Forecast staffing and manage salary expenditures with HR inputs.
• Prepare accurate reporting for HR, Safety, and Accounting.
• Help ensure store performance meets revenue and expense budgets.

Conhecimentos

Interpersonal skills

Communication

Decision making

Organizational skills

Customer service

Ferramentas

MS Office

Internet proficiency

Descrição da oferta de emprego

Duties

Assists with all retail and production operations to achieve maximum sales potential. Perform all management tasks in the absence of the manager. Assists manager in planning and training. Presents a professional image to set an example for staff. Plays an active role in management team. Duties include, but are not limited to:

• Conducts regular staff meetings that improve communication with staff, such as daily toolbox talks, monthly department meetings, and weekly management team meetings.
• Develops a superior workforce (through the use of coaching conversations, development plans, and by taking action with any staff that are failing to meet expectations, as per HR direction)
• Reviews production results on a daily, weekly, and monthly basis
• Monitor staff productivity to establish standards/goals and take appropriate actions to correct deficiencies.
• The primary focus of Assistant Manager is in Production, however, must also be knowledgeable and proficient in Retail operations.
• Assists manager in the consistent and accurate use of staffing model to schedule staff and to forecast, plan and track salary expenditures
• Assists manager in the timely and accurate reporting (paperwork and electronic “forms”) including those related to HR, Safety/Asset Protection, and Accounting
• Responsible for store performance and meets budgets in the following areas: Revenue, payroll, controllable expenses

Duties

Assists with all retail and production operations to achieve maximum sales potential. Perform all management tasks in the absence of the manager. Assists manager in planning and training. Presents a professional image to set an example for staff. Plays an active role in management team. Duties include, but are not limited to:

• Conducts regular staff meetings that improve communication with staff, such as daily toolbox talks, monthly department meetings, and weekly management team meetings.
• Develops a superior workforce (through the use of coaching conversations, development plans, and by taking action with any staff that are failing to meet expectations, as per HR direction)
• Reviews production results on a daily, weekly, and monthly basis
• Monitor staff productivity to establish standards/goals and take appropriate actions to correct deficiencies.
• The primary focus of Assistant Manager is in Production, however, must also be knowledgeable and proficient in Retail operations.
• Assists manager in the consistent and accurate use of staffing model to schedule staff and to forecast, plan and track salary expenditures
• Assists manager in the timely and accurate reporting (paperwork and electronic “forms”) including those related to HR, Safety/Asset Protection, and Accounting
• Responsible for store performance and meets budgets in the following areas: Revenue, payroll, controllable expenses

Requirements

• Sensitive to guest needs and wishes
• Ability to work effectively with people with disabilities or other special needs preferred
• Must have computer experience and be competent in internet use and a variety of computer software applications.
• Prefer profit and loss, sales, or cost management accountability experience.
• Must have strong interpersonal, communication, monetary, organizational, and decision-making skills.
• Must be able to read, write and speak the English language in order to communicate with staff and guests.

Physical Requirements

• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all job requirements.
• Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
• Able to stand, stoop, bend, or carry for extended periods.
• Able to go up and down steps.
• Able to stand and walk entire shift.Tolerance to extreme changes in temperature and humidity.
• Must be able to work flexible hours, evenings, and weekends or longer shifts if needed.
• May be required to work more than 40 hours per week.
• Occasional overnight travel and weekend work required if applicable.
• Must have reliable transportation, valid driver’s license, and proof of personal vehicle insurance.
• Applicant must pass DMV check.
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• 0-2 years retail or comparable management experience

Easterseals-Goodwill Offers a Comprehensive & Competitive Benefits Package Including

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals-Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness (“PSLF”) program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals-Goodwill (ESGW) is an equal-opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.

Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.

If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.