Assistant Maintenance Director

AION Management; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

AION Management is seeking an Assistant Maintenance Director to oversee maintenance operations in an apartment community. Responsibilities include managing maintenance services, ensuring customer satisfaction, and developing personnel. The ideal candidate will have extensive experience in maintenance and supervisory roles, with a strong focus on customer service and safety.

Qualifications

• 4+ years maintenance and repair experience in apartment communities.
• 2+ years supervisory experience.
• Must be available 24/7 for emergencies.

Responsibilities

• Direct and oversee all aspects of maintenance of the community.
• Complete service requests from residents and team members promptly.
• Train, coach, and mentor team members.

Skills

Customer Service

Maintenance Assessment Knowledge

Supervisory Skills

Strong Computer Skills

Excellent Communication

Education

High School Diploma or Equivalent

CFC Certification Universal

Job description

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Job Summary

Under the direction of the Service Director, the Assistant Service Director is responsible for all physical aspects of the apartment community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.

Maintenance Services

Essential Duties and Responsibilities:

• Direct and oversee all aspects of maintenance of the community
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
• Maintain accurate records for all services performed and contracts
• Walk the property daily to uphold curb appeal and monitor safety issues
• Schedule and coordinate apartment turns, including assistance with resident move-out and apartment renovations
• Follow expense guidelines, monitor operating expenses, and make recommendations for cost-saving strategies
• Manage inventory and storage area, purchasing adequate maintenance materials, and keeping an accurate log of supplies
• Communicate and advise Business Manager on recommendations for capital improvements and maintenance requirements for the annual budget
• Coordinate all contracted services, solicit and analyze bids, assess work upon completion, and track invoices for timely payment
• Notify Business Managers of safety or liability concerns and preventative maintenance needs
• Conduct and document weekly safety meetings covering procedures, training, safety equipment, MSDA, and equipment use
• Perform other duties as required

Customer Service

• Complete service requests from residents and team members promptly and in accordance with company policy
• Ensure excellent customer service with a courteous and professional attitude
• Audit key tracking system daily and weekly
• Participate in after-hours emergency requests and ensure 24/7 property staff coverage

Personnel Development

• Support and assist Regional Service Director and Real Estate Manager with new hire selection
• Train, coach, and mentor team members, ensuring proper training
• Create a team environment with weekly meetings, goal management, and open communication
• Generate work and on-call schedules for service staff
• Provide ongoing feedback, evaluate performance, and recommend compensation adjustments, promotions, or terminations

Requirements

• High school diploma or equivalent
• CFC Certification Universal
• Valid Driver’s License
• 4+ years maintenance and repair experience in apartment communities
• 2+ years supervisory experience
• Strong computer skills and proficiency in Microsoft Office
• Excellent verbal and written English communication skills
• Ability to walk the grounds, ascend stairs, lift 60 lbs., climb ladders over 10 feet, and perform physical activities like bending and kneeling
• Sufficient maintenance assessment knowledge to meet Assistant Service Director standards
• Must be available 24/7 for emergencies