Assistant Legal Billing Manager

O'Hagan Meyer; Chicago (IL); On-site; USD 95,000 - 115,000; Full time

Job summary

O’Hagan Meyer is seeking an experienced Assistant Legal Billing Manager to support a 30-person billing team and act as the primary back-up to the Legal Billing Manager in a high-volume law firm environment.

You will guide daily workflows, coaching staff, and ensuring invoices meet client requirements while pursuing ongoing improvements in accuracy, efficiency, and client service. This role emphasizes leadership, collaboration with attorneys and clients, and a strong commitment to excellence.

Qualifications

• Five (5) years of legal billing experience in a law firm environment.
• Three (3) years of supervisory, leadership, or team management experience.

Responsibilities

• Supervise daily operations of the Billing Department and support approximately 30 billing professionals.
• Serve as the primary back-up to the Legal Billing Manager and lead departmental initiatives in Manager's absence.
• Provide coaching, guidance, and development for billing staff.
• Ensure compliance with client billing guidelines and maintain accurate invoices.
• Drive process improvements to enhance efficiency, accuracy, and client service.

Skills

Legal billing experience

Leadership / supervision

Attention to detail

Communication

Team development

Tools

Aderant

Electronic billing platforms

Job description

O’Hagan Meyer is seeking an experienced, detail-oriented, and collaborative Assistant Legal Billing Manager to support the leadership and daily operations of our Billing Department. This is a key leadership position for an experienced legal billing professional who has a strong understanding of law firm billing, enjoys developing and supporting team members, and is motivated to improve processes, accuracy, efficiency, and client service.

The Assistant Legal Billing Manager will support the Legal Billing Manager in overseeing a team of approximately 30 billing professionals and will serve as the Manager’s primary back-up. This position will play a key role in managing daily workflow, staff development, billing quality, client billing requirements, and process improvement.

The successful candidate will be comfortable providing direction and leadership to a large billing team and working collaboratively with attorneys, clients, and administrative personnel to resolve complex billing issues. This position requires someone who can effectively balance day-to-day operational responsibilities with longer-term process improvement and team development.

Essential Duties and Responsibilities

• Support the supervision and daily management of a Billing Department consisting of approximately 30 billing professionals.
• Serve as the Legal Billing Manager’s primary back-up and assume appropriate departmental leadership responsibilities during the Manager’s absence.
• Provide leadership, coaching, guidance, and support to billing team members.
• Help establish departmental priorities, distribute workloads, and ensure appropriate staffing and coverage.
• Monitor daily billing workflows to ensure invoices are accurate, timely, and compliant with client billing guidelines.
• Monitor productivity, quality, workload, and other departmental performance metrics.
• Assist with performance management, employee development, and ongoing coaching of billing team members.
• Support the onboarding, training, and development of new and existing billing staff.
• Serve as a resource for complex billing questions, client requirements, and department best practices.
• Partner with attorneys, clients, and administrative staff to research and resolve billing questions, disputes, and complex billing issues.
• Assist with electronic billing processes, including invoice submission, rejection resolution, and compliance with client-specific eBilling requirements.
• Monitor billing deadlines and help ensure invoices are processed and submitted accurately and timely.
• Identify opportunities to improve departmental efficiency, reduce errors, streamline workflows, and strengthen billing processes and controls.
• Assist in developing, documenting, and maintaining standard operating procedures, training materials, and billing guidelines.
• Support the implementation and optimization of billing systems, processes, and technology.
• Assist with reporting and analysis related to billing activity, productivity, and departmental performance.
• Work closely with the Legal Billing Manager on departmental initiatives, projects, and process improvements.
• Serve as a leadership resource for the Billing Department and help foster a professional, collaborative, and accountable team environment.
• Perform other duties and special projects, as assigned.

Qualifications, Skills and Abilities

• Minimum of five (5) years of legal billing experience in a law firm environment.
• Minimum of three (3) years of supervisory, leadership, or team management experience, preferably managing or leading a team of billing professionals.
• Demonstrated ability to provide direction, coaching, and accountability to a team.
• Strong knowledge of legal billing processes, law firm billing practices, and client-specific billing guidelines.
• Experience working with a large, multi-office law firm preferred.
• Experience with Aderant or comparable legal billing software preferred.
• Experience with electronic billing platforms and client-specific eBilling requirements.
• Strong leadership and interpersonal skills, with the ability to develop, motivate, and hold team members accountable.
• Exceptional attention to detail and strong organizational skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to prioritize multiple deadlines and manage competing demands in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work effectively with attorneys, clients, and administrative personnel at all levels of the organization.
• Proficiency in Microsoft Excel and Microsoft Office.
• Demonstrated commitment to accuracy, accountability, teamwork, and exceptional client service.

O’Hagan Meyer is an equal opportunity employer. O’Hagan Meyer participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Benefits

O’Hagan Meyer offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Employer-paid life insurance
• Employer-paid short-term disability insurance
• Generous 401(k) plan with employer match
• Paid vacation and holidays
• And other employee benefits

Salary based on experience. Pay Range: $95,000 - $115,000