Assistant Leasing & Marketing Manager

Campus Apartments; Lancaster (Lancaster County); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Leasing & Marketing Manager to support daily operations and ensure customer satisfaction. This role involves managing leasing processes, maintaining property records, and fostering positive relationships with residents. The ideal candidate will have strong communication skills, a knack for customer service, and proficiency in essential software. Join a dynamic team where your contributions will directly impact the success of the property and the satisfaction of its residents. If you're ready to step into a rewarding entry-level position in a vibrant environment, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or equivalent experience required.
• Knowledge of federal, state, and local property management laws.

Responsibilities

• Assist with leasing to ensure full occupancy and manage property availability.
• Prepare weekly reports on property performance as required.
• Respond promptly to resident concerns and maintain good public relations.

Skills

Customer Service

Communication Skills

Record-Keeping

Math Ability

Microsoft Word

Microsoft Excel

Microsoft Outlook

Property Management Knowledge

Education

Bachelor's Degree

Tools

Entrata

Job description

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About the role

The Assistant Leasing & Marketing Manager reports to the General Manager and is responsible for assisting with the daily operations of the property to ensure customer satisfaction, fiscal stability, and good physical condition.

Responsibilities

1. Assist with leasing to ensure full occupancy, including mailing renewal offers, logging responses, and managing property availability.
2. Maintain accurate records of property availability compatible with lease renewal reports.
3. Approve, enter, and present rental applications for approval.
4. Manage property licenses and renewal processes in liaison with legal counsel and city authorities.
5. Assist with the check-out process, ensuring compliance with final account statements and unit inspections.
6. Ensure accurate and efficient lease signing and resident check-ins.
7. Respond promptly to resident concerns and complaints, fostering good public relations and reporting to the General Manager.
8. Prepare weekly reports on property performance as required.
9. Support the development and implementation of marketing and resident retention programs.
10. Maintain courteous communication with residents, applicants, employees, and vendors.
11. Perform general administrative duties such as filing and typing.

Qualifications

• Bachelor's degree or equivalent experience.
• First Aid/CPR certification or willingness to obtain.
• Valid driver’s license and current automobile insurance preferred.
• Proficiency in Microsoft Word, Excel, and Outlook; knowledge of Entrata is a plus.
• Strong computer skills, math ability, and accurate record-keeping.
• Ability to operate office equipment and perform basic maintenance tasks.
• Knowledge of federal, state, and local laws applicable to property management.
• Excellent customer service and communication skills.
• Ability to work effectively in a fast-paced environment and follow standardized procedures.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Management