Assistant Lead Concierge - Luxury Living & Guest Services

Stratton Amenities; Plano (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Stratton Amenities, based in Plano, TX, seeks an Assistant Lead Concierge to guide a team of concierge ambassadors and deliver best-in-class service to residents, guests, and prospects. You will help maintain an exceptional living environment and set the standard for hospitality across the property.

This role emphasizes leadership, hands-on coverage, training of new staff, and close collaboration with property management to ensure clear communication and consistent guest experiences daily.

Qualifications

• Passion to deliver exemplary service and hospitality.
• Excellent verbal and written communication skills.
• Great leadership skills and the ability to lead a team.
• Strong problem-solving and decision-making under pressure.
• Outstanding guest service and people skills.
• Organized, proactive, and self-motivated with a positive attitude.

Responsibilities

• Manage relationships with residents and property management.
• Lead by example and coordinate staff schedules.
• Fill in during call offs and emergencies to keep staffing.
• Maintain excellent relationships with residents, visitors, prospects.
• Work with property management to ensure clear communication within Concierge Team.
• Assist with training new concierge ambassadors.

Skills

Hospitality

Leadership

Communication

Problem-solving

Relationship building

Organized

Proactive

Job description

Stratton Amenities, based in Plano, TX, seeks an Assistant Lead Concierge to guide a team of concierge ambassadors and deliver best-in-class service to residents, guests, and prospects. You will help maintain an exceptional living environment and set the standard for hospitality across the property.

This role emphasizes leadership, hands-on coverage, training of new staff, and close collaboration with property management to ensure clear communication and consistent guest experiences daily.