Assistant Lead Concierge

Stratton Amenities; Plano (TX); On-site; USD 40,000 - 52,000; Full time

Job summary

Stratton Amenities, based in Plano, TX, seeks an Assistant Lead Concierge to guide a team of concierge ambassadors and deliver best-in-class service to residents, guests, and prospects. You will help maintain an exceptional living environment and set the standard for hospitality across the property.

This role emphasizes leadership, hands-on coverage, training of new staff, and close collaboration with property management to ensure clear communication and consistent guest experiences daily.

Qualifications

• Passion to deliver exemplary service and hospitality.
• Excellent verbal and written communication skills.
• Great leadership skills and the ability to lead a team.
• Strong problem-solving and decision-making under pressure.
• Outstanding guest service and people skills.
• Organized, proactive, and self-motivated with a positive attitude.

Responsibilities

• Manage relationships with residents and property management.
• Lead by example and coordinate staff schedules.
• Fill in during call offs and emergencies to keep staffing.
• Maintain excellent relationships with residents, visitors, prospects.
• Work with property management to ensure clear communication within Concierge Team.
• Assist with training new concierge ambassadors.

Skills

Hospitality

Leadership

Communication

Problem-solving

Relationship building

Organized

Proactive

Job description

Plano, United States

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

As the Assistant Lead Concierge, you will help guide a team of concierge ambassadors to ensure outstanding guest service experiences are being delivered to our residents, guests and prospects. Providing an exceptional living environment for our residents is something we feel passionately about and this is your opportunity to ensure our residents are receiving best-in-class service.

Position Requirements

• Passion to deliver exemplary service and hospitality
• Excellent verbal and written communication skills
• Great leadership skills
• Excellent problem-solving skills
• Outstanding rapport and relationship building skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents' and guests' requests in a genuine manner
• Have outstanding guests service and amazing people skills
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Think clearly, quickly, and efficiently to make concise decisions even under pressure

Responsibilities

• Manage relationships with residents and property management
• Lead by example
• Coordinate schedules with Lead Concierge to ensure property is properly staffed with concierge staff. Fill in whenever there is need in case of call offs and emergencies
• Maintain an excellent relationship with all residents, visitors, and prospects by adhering to our standards
• Work with property management office staff to ensure clear communication and collaborative team environment with the Concierge Team
• Assist with training new concierge ambassadors

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.