Assistant International Student Advisor

The University of Texas at Austin; Austin (TX); On-site; USD 44,100 - 53,900; Full time

Benefits offered by this job

Competitive health benefits

Tuition assistance

Robust free training access

Employee discounts

Free access to libraries and museums

Job summary

The University of Texas at Austin is seeking an Assistant International Student Advisor to support international students navigating their educational journey. Responsibilities include guiding F-1 students on immigration regulations, issuing I-20 documents, and maintaining compliance with federal regulations. Ideal candidates possess a Bachelor's degree, exceptional customer service skills, and intercultural competence. The role offers competitive health benefits and various professional development opportunities.

Qualifications

• Requires a Bachelor’s degree and one year of related international experience.
• Must demonstrate analytical skills and the ability to interpret complex regulations.
• Exceptional written and verbal communication skills are required.

Responsibilities

• Guide F-1 international students on immigration regulations.
• Issue I-20 documents and maintain student records in SEVIS.
• Manage inquiries with professionalism and cultural sensitivity.

Skills

Analytical skills

Customer service orientation

Written communication skills

Intercultural competence

Public speaking abilities

Education

Bachelor’s degree

Job description

Assistant International Student Advisor

The Assistant International Student Advisor serves as a vital resource for international students navigating their educational journey in the United States. This role on the International Student and Scholar Services (ISSS) team combines expertise in immigration regulations with a passion for student success to create a supportive environment for our varied international community. The assistant international student advisor supports students through expert guidance on immigration matters while ensuring institutional compliance with federal regulations. This position reports to the senior international student advisor.

Responsibilities

• Serve as Department of Homeland Security Designated School Official and provide general guidance to F-1 international students regarding immigration regulations and policies.
• Issue I-20 documents and process immigration requests with precision and meticulous attention to regulatory requirements.
• Maintain and update student records in the Student and Exchange Visitor System (SEVIS) in accordance with federal regulations.
• Stay current with evolving immigration policies and contribute to the team’s collective expertise.
• Collaborate with ISSS leadership to interpret and apply complex immigration regulations, exercising sound judgment within your scope of authority.
• Manage inquiries through departmental communication channels with professionalism, cultural sensitivity, and attention to detail.
• Provide clear, accurate guidance to international students on immigration status, benefits, and compliance requirements.
• Liaise with federal agencies regarding student immigration benefits, serving as an advocate for students when appropriate.
• Host engaging webinars and workshops that translate complex immigration regulations into accessible information.
• Help maintain website information regarding programs, services, and related resources for international students.
• Contribute to critical programming initiatives, including new student orientation, intercultural and social events, and specialized workshops.
• Work as a highly functioning, collaborative member of the student advising team to support the needs of UT Austin’s international student community.
• Coordinate with front desk personnel to ensure seamless service delivery and appropriate response prioritization.
• Support and assist administrative staff with efficient in‑person services for time‑sensitive documents, including travel signatures, course drop forms, and verification letters.
• Identify opportunities for process improvement that benefit both students and the institution.
• Transform routine administrative interactions into opportunities to build rapport with students.
• Champion ISSS and Texas Global priorities through active participation in programs and community‑building events.
• Contribute to innovation through collaborative participation in staff meetings and working groups focused on enhancing service delivery.
• Foster a sense of belonging by supporting and staffing programs that connect international students and scholars with each other and the greater University community.

Required Qualifications

• Bachelor’s degree and one year of related international experience.
• Demonstrated analytical skills and ability to interpret and apply complex regulations.
• Exceptional customer service orientation with a student‑centered approach.
• Superior written communication skills with meticulous attention to detail.
• Professional demeanor and diplomatic approach to cross‑cultural communication.
• Strong intercultural competence and sensitivity to various student needs.
• Proven public speaking abilities and experience delivering presentations to various audiences.
• Self‑motivated work style with ability to function effectively both independently and collaboratively.
• Exceptional organizational skills and ability to manage competing priorities.
• Resilience and adaptability in a dynamic, high‑volume environment.
• Relevant education and experience may be substituted as appropriate.
• Note: Due to federal database requirements, only U.S. citizens and permanent residents may apply.

Preferred Qualifications

• Experience advising international students on F-1 regulations in a university setting.
• Experience working with various international populations.
• Understanding of international student adjustment challenges.
• Experience living or studying abroad.

Salary

$49,000

Working Conditions

Work in a shared office environment with standard office conditions. This position is located in Austin, Texas.

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%).
• Voluntary Vision, Dental, Life, and Disability insurance options.
• Generous paid vacation, sick time, and holidays.
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds.
• Additional voluntary retirement programs: Tax Sheltered Annuity 403(b) and a deferred compensation program 457(b).
• Flexible spending account options for medical and childcare expenses.
• Robust free training access through LinkedIn Learning plus professional conference opportunities.
• Tuition assistance.
• Expansive employee discount program including athletic tickets.
• Free access to UT Austin's libraries and museums with staff ID card.
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.