Assistant International Student Advisor

Phase2 Technology; Austin (TX); On-site; USD 44,100 - 53,900; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Paid vacation

Free access to libraries and museums

Employee discount program

Job summary

Phase2 Technology is looking for an Assistant International Student Advisor located in Austin, Texas. This role is crucial in assisting international students with immigration navigating educational challenges.

The advisor will manage requests, maintain accurate records, and collaborate with federal agencies, enhancing the experience of students. Qualified candidates should have at least a Bachelor’s degree and experience in related fields.

Full benefits including health insurance, retirement matching, and tuition assistance are provided.

Qualifications

• 1 year of related international experience.
• Ability to interpret and apply complex regulations.
• Strong work style with ability to function effectively independently and collaboratively.

Responsibilities

• Serve as DHS Designated School Official for F-1 students.
• Issue I-20 documents and process immigration requests.
• Maintain student records in SEVIS as per regulations.

Skills

Analytical skills

Exceptional customer service

Written communication

Intercultural competence

Public speaking

Organizational skills

Education

Bachelor’s degree

Job description

Assistant International Student Advisor

Hiring Department: Global Engagement

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Non-Exempt

Earliest Start Date: Immediately

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

About the Position

The Assistant International Student Advisor serves as a vital resource for international students navigating their educational journey in the United States. This role on the International Student and Scholar Services (ISSS) team combines expertise in immigration regulations with a passion for student success.

This position reports to the Senior International Student Advisor and is part of Texas Global, the University’s global engagement arm.

Responsibilities

• Serve as Department of Homeland Security Designated School Official and provide general guidance to F‑1 international students regarding immigration regulations and policies.
• Issue I‑20 documents and process immigration requests with precision and meticulous attention to regulatory requirements.
• Maintain and update student records in the Student and Exchange Visitor System (SEVIS) in accordance with federal regulations.
• Stay current with evolving immigration policies and contribute to the team’s expertise.
• Collaborate with ISSS leadership to interpret and apply complex immigration regulations, exercising sound judgment within your scope of authority.
• Manage inquiries through departmental communication channels with professionalism, cultural sensitivity, and attention to detail.
• Provide clear, accurate guidance to international students on immigration status, benefits, and compliance requirements.
• Liaise with federal agencies regarding student immigration benefits and advocate for students when appropriate.
• Host engaging webinars and workshops that translate complex immigration regulations into accessible information.
• Help maintain website information regarding programs, services, and related resources for international students.
• Contribute to critical programming initiatives, including new student orientation, intercultural and social events, and specialized workshops.
• Work collaboratively within the student advising team to support the needs of UT Austin’s international student community.
• Coordinate with front desk personnel to ensure seamless service delivery and appropriate response prioritization.
• Assist administrative staff with efficient in‑person services for time‑sensitive documents such as travel signatures, course drop forms, and verification letters.
• Identify opportunities for process improvement that benefit both students and the institution.
• Transform routine administrative interactions into opportunities to build rapport with students.
• Champion ISSS and Texas Global priorities through active participation in programs and community‑building events.
• Contribute to innovation through collaborative participation in staff meetings and working groups focused on enhancing service delivery.
• Foster a sense of belonging by supporting and staffing programs that connect international students and scholars with each other and the greater University community.

Required Qualifications

• Bachelor’s degree and one year of related international experience.
• Demonstrated analytical skills and ability to interpret and apply complex regulations.
• Exceptional customer service orientation with a student‑centered approach.
• Superior written communication skills with meticulous attention to detail.
• Professional demeanor and diplomatic approach to cross‑cultural communication.
• Strong intercultural competence and sensitivity to various student needs.
• Proven public speaking abilities and experience delivering presentations to various audiences.
• Self‑motivated work style with ability to function effectively both independently and collaboratively.
• Exceptional organizational skills and ability to manage competing priorities.
• Resilience and adaptability in a dynamic, high‑volume environment.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience advising international students on F‑1 regulations in a university setting.
• Experience working with diverse international populations.
• Understanding of international student adjustment challenges.
• Experience living or studying abroad.

Salary and Benefits

Salary Range: $49,000

Benefits include:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%).
• Voluntary Vision, Dental, Life, and Disability insurance options.
• Generous paid vacation, sick time, and holidays.
• Teachers Retirement System of Texas (TRS) with employer matching funds.
• Additional voluntary retirement programs (Tax‑Sheltered Annuity 403(b) and Deferred Compensation program 457(b)).
• Flexible spending account options for medical and childcare expenses.
• Robust free training access through LinkedIn Learning and professional conference opportunities.
• Tuition assistance.
• Expansive employee discount program including athletic tickets.
• Free access to UT Austin’s libraries and museums with staff ID card.
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card.

Equal Opportunity Statement

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Note: Due to federal database requirements, only U.S. citizens and permanent residents may apply for this position.